Surgery Scheduler

University of Pittsburgh Medical Center Pittsburgh, PA
Job Description

Job Title: Surgery Scheduler

Job ID: 703828

Status: Full-Time

Regular/Temporary: Regular


Shift: Day Job

Facility: University of Pittsburgh Physicians

Department: POP24 Plastics-Children

Location: 4401 Penn Avenue, Pittsburgh PA 15224


University of Pittsburgh Physicians is seeking a full-time Surgery Scheduler to support the Department of Pediatric Plastic Surgery at UPMC Children's Hospital of Pittsburgh!

The Surgery Scheduler will coordinate and schedule patients for in-patient and outpatient surgical procedures, as well as assist the surgeon and the administrator in promoting, developing, and monitoring all aspects of operations.


* Act as liaison between patient and referring physicians.

* Answer and respond to all incoming telephone inquiries regarding surgery and provides educational material, both verbally and through printed materials.

* Attend and schedule department meetings.

* Collect data for research study.

* Complete special projects as assigned.

* Coordinate and monitor patient follow-up through the Refract Tracker and EPIC.

* Coordinate and track internal and external marketing efforts.

* Coordinate cases and communicates with hospital personnel to obtain approval for hospital admissions.

* Coordinate patient education seminars and schedules physicians accordingly.

* Discuss and coordinate financial arrangements prior to surgery, including the collection of pre-payments.

* Ensure all billing and insurance information is current and accurate.

* Ensure that informed consents are signed.

* Obtain pre-certification and/or referral prior to the date of the procedure.

* Prepare and forward all necessary admission reservations/requisitions, including demographics and insurance information to hospitals.

* Provide patients with pre and postoperative instruction according to service specific guidelines.

* Schedule pre-screening exams, diagnostic testing, post-operative appointments, and surgical cases for all patients.

* Work directly with department to troubleshoot procedural and operations issues.


* High school diploma or equivalent required.

* Completion of a Medical Assisting program OR 2-4 years experience in a medical field.

* Proficiency in medical terminology preferred.

* General knowledge of computer software and practice management databases is essential.

* Knowledge of the Epic practice management programs preferred.

* Strong organization, time management, and interpersonal skills.

* Tact and diplomacy are necessary in dealing with physicians, patients and their family, and other employees.

* Ability to deal compassionately and professionally with patients is essential.

* Work independently and possess sound decision-making skills.

* Knowledge of insurance regulations, specifically Medicare, BC/BS, managed care plans, and workers' compensation carriers, regarding scheduling and approval of surgical procedures.

* Ability to prioritize work demands.

* Ability to consistently maintain confidentiality with regards to all job assignments and related information.

* Access to medications is limited to the distribution of the medication to the nurse.�

Licensure, Certifications, and Clearances:

* Act 31 Clearance

* Act 33 Child Clearance with Renewal

* Act 34 Criminal Clearance with Renewal

* Act 73 FBI Clearance

UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities Salary Range: $15.13 to $23.82

Union Position: No

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