IT Intern

Koppers Inc. Pittsburgh, PA
Job Responsibilities :

* Assist in performing hardware and software installation procedures

* Perform software configuration on stand-alone computers and laptops

* Provide support in diagnosing hardware and software issues and troubleshooting activities

* Assist with configuration of network equipment

* Assist in handling data migration duties

* Document all processes within an ITSM Application

* Take user support requests and take measures to fulfill requests

* Assist in hardware and software inventory management

* Handle periodic maintenance of hardware and software

* Troubleshoot equipment such as printers and scanners and other peripherals

* Handle researching options and research computer bugs and their solutions

* Take telephone calls from users and attempt to assist them with their information technology questions and problems

* Handle IT related documentation and make sure that all IT supplies are available

* Assist in gathering user requirements and developing appropriate reports for IT professionals

* Provide users with ongoing assistance in their information technology problems

* Coordinate vendors for acquisition of equipment and software

* Provide support in setting up end user training activities

* Develop incident response procedures and assist with business intelligence development activities


* Pursuing a bachelors degree in a related technical field

* Strong analytical, organizational, and time management skills

* Excellent oral and written communications skills

* Ability to interact with all levels of the organization

* Must be ambitious and perform duties with a high energy level and "sense of urgency"

* Must be a problem solver and work well independently and in a team environment

* Must be able to represent and model integrity within the organization

* Must possess and maintain the highest degree of security and confidentiality of information

Koppers Inc. is an Equal Opportunity Employer / Disability / Veteran

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