Government Products Sales Representative

University of Pittsburgh Medical Center Pittsburgh, PA
Job Description

Job Title: Government Products Sales Representative

Job ID: 696231

Status: Full-Time

Regular/Temporary: Regular


Shift: Day Job

Facility: UPMC Health Plan

Department: Medicare & SNP Sales

Location: 600 Grant St, Pittsburgh PA 15219


Are you a customer service or sales champion with previous experience in a role with heavy phone communication? If so, an opportunity as a Government Product Sales Support Representative may be the perfect fit for you!

This position will help grow UPMC for Life health plan membership by handling inbound calls from, and making outbound calls to Medicare beneficiaries, offering education about the Medicare program and Medicare plans, providing reviews and recommendations of plan options, and assist with enrollment over the phone. This role will work a flexible schedule with some evenings required. Additionally, this role will require the incumbent to work occasional Saturday shifts.


* Meet or exceed 100% of sales goals.

* Maintain expected level of availability for inbound phone calls and make expected amount of outbound calls for optimal sales results.

* Maintain and manage book of business within Customer Relationship Manager (CRM) system to ensure all leads are followed up within the timeframe the department establishes.

* Maintain compliance with all Centers for Medicare and Medicaid (CMS) and UPMC policies, procedures, and guidelines.

* Complete all department required trainings.

* Assist beneficiaries on behalf of colleagues when unavailable.

* Support department sales processes as directed.

* Must work mandatory overtime during busy season and as business requires.

* Assist as directed with the onboarding and training of new employees.


* Associates degree required, or equivalent experience. Bachelor's degree preferred.

* Two to four years phone based sales or customer service experience required.

* Direct experience in health care or Medicare market preferred.

* One to two years sales experience preferred.

* Excellent verbal and written communication skills.

* Rapport and relationship building skills a must.

* Must be self-driven to achieve sales goals in a competitive market.

Licensure, Certifications, and Clearances:

Responsible for obtaining and maintaining PA and OH Department of Insurance health and accident producer license within 30 days of hire.

Must also complete annual Medicare certification requirements, including AHIP and compliance training.

UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities

Salary Range: $18.24 to $30.32

Union Position: No

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