Customer Care Advocate, Seasonal
ModCloth
 Pittsburgh, PA

If someone broke out into a rendition of “Help“ by the Beatles, would you come running to their aid? If so, there's an exciting Customer Care Advocate position waiting for you at ModCloth! As a person who learns quickly, communicates excellently, and likes helping others, you'll find yourself satisfied and challenged in this role as you make an impact on the success of our quickly growing fashion company! We're currently hiring for seasonal positions with possibility of being hired on permanently, given strong performance and overall fit!

  • We are currently hiring for shifts 9 AM-5 PM or 1-9 PM

Responsibilities

  • Delight customers by responding to their inquiries (via e-mail, online chat, or telephone, as applicable) in a charming and helpful manner
  • Take product orders by telephone
  • Resolve payment issues lickety-split
  • Use your 'detective skills' to track and investigate emerging issues with customer interface or stock quality
  • Build an amiable relationship with our customers
  • Give other team members a helping hand with their duties, as needed

Requirements

  • Absolutely amazing communication skills, both written and oral (particularly on the phone)
  • A strong desire to help customers
  • Thirst for learning, and ability to master new software and processes quickly
  • Frightfully good multitasking skills
  • Self-management mastery – can stay on top of key tasks and ask for help when needed
  • An eagle eye for detail – doesn't let things slip through the cracks
  • Excited to work in a fast-paced work environment where one is exposed to many facets of business and leadership
  • Ready for tons of on-the-job training
  • Available to work two weekends per month
  • A patient and friendly disposition
  • A positive attitude