Flipt Attendant

Rivers Casino Pittsburgh, PA
Job Functions:

* Greets every guest with a smile and positive attitude

* Takes orders from guests and prepares orders when applicable

* Responsible for correctly handling cash, credit and comp procedures and properly completing paperwork

* Utilize proper procedures and documentation for transactions.

* Ensure bank is counted and balanced with cage

* Complete cash turn-in sheets, etc. and distribute appropriately

* Possesses complete knowledge of all procedures related to the job.

* Ensures that all guests are treated in a prompt, professional and courteous manner.

* Knows the menu items and prices.

* Knows how to operate the Micros system in order to properly ring up and close out checks.

* Offers assistance to all guests.

* Upholds standards by setting examples with appearance and work ethic.

* Works to ensure a clean and sanitary work area at all times.

* Handles any guest's complaints or problems in a prompt and courteous manner.

* Maintains a constant awareness of safety and accident prevention, performing all job duties in the safest possible manner, and immediately notifying the supervisor and completing an accident report if a personal accident does occur.

* Performs other duties specified or assigned.

* Ensures thorough communication between shifts.

* Understands that schedules are subject to change.

* Complies with all departmental rules, sidework assignments, and departmental procedures.

Company Philosophy & Team Member Responsibility:

Guest Service Expectations:

* Treats guests with a sense of caring and individuality while effectively identifying their specific needs...

* Informing supervisor of guest needs which may require special accommodations...

* Showing special recognition of frequent guests...

* Maintaining a safe, clean and comfortable environment at all times...

* Consistently welcoming guests, thanking them for their patronage, seeking ways to make them comfortable and expressing your desire to have them return...

* Presenting a neat, clean, well-groomed appearance at all times...

* Maintaining constant awareness of services, promotions, and events offered at the facility and informs guests...

Teamwork Expectations:

* Cooperating and communicating with fellow team members in all departments and always striving for mutual respect and a feeling of camaraderie...

* Projecting a positive, helpful image/attitude...

* Accepting direction from supervisor and demonstrating ability to profit from constructive criticism...

* Contributing to the success of the organization by producing accomplishments rather than activities, completing your duties with enthusiasm and by helping fellow team members improve job skills and performance...

* Voluntarily assisting new team members to adjust to their work environment…

* Reporting for work on time and by showing flexibility to work overtime, and/or changing hours or days off...

Productivity & Profitability Expectations:

* Relating ideas for improvements...

* Knowing, understanding and complying with established Company and departmental policies and procedures...

* Ensuring your work place is hazard-free...

* Informing your supervisor of all pertinent information and reporting any irregularities to the Company...

* Being proficient and accurate in all job duties and taking advantage of opportunities to improve your job knowledge and performance...

* Adhering to the established work schedule...

* Cooperating with all departments during investigations if required...

* Maintaining an orderly, clean, and attractive working area...

* Maintaining a constant awareness of safety and accident prevention, performing all job duties in the safest possible manner, and immediately notifying the supervisor and completing an accident report if a personal accident does occur...

* Performing other duties as requested or assigned...

Requirements:

Job Requirements:

* Understand and comply with all company and departmental rules and regulations, policies and procedures.

* Skill in establishing and maintaining effective working relationships with staff.

* Requires prolonged periods of standing and walking

* Ability to read, write and communicate verbally in English.

* Ability to perform basic math.

* Ability to understand the concept of cash handling, making change and counting it back to customers.

* Requires mobility.

* Requires bending and reaching from floor level to 3 ft.

* Requires transporting cash banks weighing up to 23 lbs.

* Requires transporting, pushing, pulling and maneuvering change carts weighing up to 50 lbs.

* Requires normal vision range.

* Requires eye/hand coordination and manual dexterity, including writing.

* Requires the ability to distinguish letters or symbols.

* Requires the use of cash registers, calculators and credit card machines.

* Requires communicating by telephone.

* Requires regular, predictable attendance.

* Ability to communicate with Team members and guests

* Ability to be a TEAM player

* Ability to successfully fulfill the pre-employment process

* Ability to work flexible shifts and days of the week including holidays

* Ability to obtain and maintain all necessary licensing