Assistant Golf Professional

Callaway Gardens Pine Mountain, GA
Duties of the assistant golf professional include assisting in operations pertaining to the golf shop and outside service activities, teaching golf clinics, Summer Family Adventure clinics and junior camps, involvement with supervising the member service staff, assisting with physical inventory, ensuring accurate tracking of golf rounds, customer preferences and usage patterns, scheduling tee times and handling customer inquiries. The assistant golf pro will also help with implementing tournaments, working and running events, running group outings and special events, assist with organizing and maintaining ancillary services such as GHIN, assure timely submission of all reports and other additional duties as required. Is responsible for setting the tone for an outstanding member and resort guest golf experience.

* Daily shifts at the golf operations check in desk.

* Assure all scorecards are input in the GHIN handicap system at the end of each shift.

* Accurately complete the daily close-out procedure and make daily deposit immediately following the end of shift.

* Direct the "traffic" that golf groups bring and work to maintain available tee times for member play during tournaments and groups.

* Responsible for helping the Head Golf Professional with coordinating the Member "play-day's" and other events and tournaments.

* Do monthly golf events calendar to assist golf course maintenance, F&B department and member service staff.

* Constantly view the golf experience through the Member and Resort Guest lens to develop value adds and enhancements.

* Study the golf experience at other comp set resorts to understand and if applicable, implement best practices.

* Monitor and yield availability of tee times in GolfNow.

* Frequently review Golf pages of Callaway Resort & Gardens website to maintain accuracy and consistency.

* Be aware of pace of play on the course throughout the day.

* Remain in constant communication with the agronomy department for course updates and conditions.

* Read all Event BEO's to assist, not only golf but the other departments to insure an outstanding experience for our members and guests.

* Enforce all rules and regulations governing golf course usage

* Provide golf instruction, clinics, golf schools, and golfer development programs for all customer segments

* Operate POS system and handicap software (GHIN) and continue to be aware of updates in these systems.

* Help maintain general appearance of Clubhouse and outside grounds.

* Recruit, Interview and select qualified staff as needed.

* Provide training, customer service training & procedural training of starters, rangers and cashiers.

* Conduct ongoing "Best Practice" training.

Education & Experience:

* High School Diploma required

* Bachelor's Degree, Associates Degree or equivalent from two-year College or technical school preferred

* Previous experience at a member club or resort required.

* Must have a valid driver's license.

Physical Requirements

* Long hours sometimes required.

* Exerting up to 50 pounds of force occasionally

Critical Thinking Skills:

* Be able to evaluate and select among alternative courses of action quickly and accurately

* Be able to work well in high-pressure situations while maintaining composure and objectivity, including the ability to listen carefully to and resolve guest issues to the satisfaction of the affected guests.

* Be able to identify potential member and resort guest issues and then develop methodologies to prevent or limit the impact of those issues

* Be able to effectively listen to, understand, and clarify concerns and issues raised by team members and guests.

* Be able to work with and understand financial information and data and perform basic math functions.

* Be able to convey information and ideas clearly and effectively so that ownership of high levels of service is understood to be the role of each individual team member.

* Be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.

Communication Skills:

* Must demonstrate exceptional verbal and written communication and coaching skills and possess excellent telephone etiquette.

* Ability to answer member and resort guest's questions and successfully resolve issues and/or negotiate matters related to guest's needs.

* Ability to read, analyze, and interpret general business reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from managers and/or staff.

* Must maintain clear and concise documentation and positive approach to conflict resolution.