Scope of Job
Assist Mortgage Loan Originators (MLOs) in the making of Residential Real Estate Loans and Residential Manufactured Land/Home Loans by processing originated loans to meet credit and documentation requirements for closing; maintaining records of loans in process; providing status reports to borrowers, originators and realtors; preparing loan documentation ensuring compliance with departmental and regulatory guidelines; processing loan on a timely manner to meet closing deadlines.
Must be highly organized, enjoy multi-tasking, and have the ability to change priorities quickly as time-sensitive needs arise. Ability to meet crucial deadlines is expected. This position is very deadline driven, must have great attention to detail and strong follow-up skills.
Must be comfortable acting as point of contact with borrower, investors, third parties and BankWest staff.
Ensure timely and accurate packaging of all loans originated by the MLO's. Review originated loan packages for completeness and accuracy. Gather information and take each file from origination to closing. Input proper loan information in systems for processing and underwriting approval. Responsible for ensuring all loan documentation is complete, accurate, verified and complies with all state and federal laws and regulations.
Assure timelines and deadlines are maintained on your individual pipeline. Respond timely to MLO's on questions regarding loans in your pipeline. Coordinate with Supervisor in overall pipeline management. Escalate file issues needing additional attention to Supervisor in a timely manner.
Maintain records regarding loan status and documentation on loan operating system or software to provide mortgage staff ability to monitor status of every loan in pipeline/process. Work closely with underwriter to assure all conditions are met. Coordinate loan closing with Closer/Funder.
Maintain high level of customer service by being proactive in communicating with the borrowers, MLO's, and third parties. Actively participate in ongoing efforts to continually improve customer service for internal and external customers.
Assist in developing and implementing mortgage production practices and procedures which will bring consistency, maximize efficiency and prevent compliance errors in the Mortgage Division. Assist with correction of errors found in compliance, audit or quality control/loan reviews. Assist in creating and maintaining departmental Standard Operating Procedures as requested by supervisor.
Work as a team with departmental counterparts on planning and implementing assigned projects and products.
Participate on various committees and project teams as deemed appropriate by management.
Attend, actively participate in organization, job specific training offered, and Quality Service programs.
Adhere to all applicable Policies and Procedures of BankWest organization.
Community involvement is strongly encouraged.
Other duties as assigned.
A high school diploma or equivalent.
2 years' experience in related field.
Basic familiarity of residental real estate lending and/or industry guidelines.
General knowledge and understanding of banking terminology, procedures and regulations.
Knowledge and Special Skills
Ability to work dependently and/or independently, under pressure, meet deadlines, and adjust work schedules as needed to complete job responsibilities.
Ability to organize and handle multiple responsibilities while delivering quality external and/or internal Customer Service.
Strong interpersonal skills to ensure effective communication with external and/or internal customers.
Knowledge or ability to learn regulatory requirements pertinent to performance of specified duties in job description.
Knowledge of banking terminology and procedures.
Ability to skillfully use a variety of application software, learn computer programs, and comprehend the program output.
Adhere to Federal Privacy Standards in addition to following BankWest requirements for electronic communication and Social Engineering standards.
BankWest is a “Sales Organization“ and all employees are expected to participate directly or indirectly with increasing BankWest's presence in their markets as appropriate.