Schneider Electric creates connected technologies that reshape industries, transform cities and enrich lives. Our 135,000+ employees thrive in more than 100 countries. From the simplest of switches to complex operational systems, our technology, software and services improve the way our customers manage and automate their operations. Help us deliver solutions that ensure Life Is On everywhere, for everyone and at every moment.
Great people make Schneider Electric a great company.
What do you get to do in this position?
Provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. Checks out and approves operational quality of system equipment. The employee needs to have the ability to instruct customers in the operation and maintenance of their systems. The employee Serves as company liaison with customer on administrative and technical matters for assigned projects. This job may include any aspect of field support, and is not limited to system hardware and software, PCs, and networking/wireless networking. The employee needs to mentor other employees when requested. Perform other duties that are assigned by management.
- Manage Customer contracts by performing preventative maintenance visits, documenting / delivering reports and provide onsite remedial support.
- Insure that the customer's system is updated to the latest software, quick fixes, and hardware.
- Prepare upgrade plans for the customer's systems.
- Provide field Beta testing in region and provides feedback as required
- Follow all technical procedures and tools for Global Service
- Provide technical review of orders for clients and any other proposals that are requested to perform.
- Analyze technical risk of expansion projects and upgrades
- Identify deficiencies in products and procedures which affect customer satisfaction, recommending solutions/workarounds
- Provide technical assistance to meet required company objectives of quality and customer satisfaction.
- Attend technical training that includes systems and instruments, as well as application, process control, communication, and safety.
- Provide data as requested for any reports to assist management in decisions pertaining to customer satisfaction, sales marketing, engineering, quality control, support, and employee satisfaction.
- Support Sales as required and directed by Regional Service Manager to secure orders and service agreements.
- Understand and enforce Schneider Electric Process Automation contractual obligations on major projects and insure customer satisfaction.
- Handles overall technical responsibilities for one or more projects, including project specification, functionality, testing and commissioning.
- Perform system testing, factory acceptance testing (FAT) and develop test documents
- Document preparation and obtain customer's approval per document specification and schedule
- Coordinate with factory for product related issues and resolve.
- Respond to field technical questions and inquiries from customers in a timely manner.
- Refer customer requests to company specialists (consultants) as required.
- Assist sales personnel with resolution of customer responses.
- Attend bid review meetings as required by sales staff and management.
- Site start up and commissioning systems
- Work in a team environment in leadership position as well as a contributing member
- Work with GCS (Global Support Center) team as required.
This job might be for you if:
- A recognized Degree in Engineering, Engineering Technology, Computer Science or Process Control is desirable. Military experience is also acceptable.
- At least 2 to 5 years of related experience, including industry knowledge is advantageous
- Familiar with the products and services within the Oil & Gas, Power Generation and Chemical industry and Turbo Machinery.
- Knowledge of Triconex and Foxboro IA. Modicon and Wonderware systems is also advantageous
- Knowledge of HMI software, PLC's, DCS system and field instrumentation is preferred.
- Team player with good leadership and communication skills and able to travel when required
- Strong analytical & logical ability, possess of good judgment, negotiation and interpersonal skills.
Detail-oriented, forward looking and good leadership abilities
- Innovative and dynamic with effective communication skills, especially in inter-cultural aspects
- Able to travel at a moment's notice. Over 65% travel in the local area. May require some out of state and overseas travel.
Microsoft Office, Windows Operating Systems, Unix, DCS, Safety Systems, PLC's, Communication protocols, Networking and System Security
Works on problems of limited scope. Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained. Builds stable working relationships internally.
Self managed with guidance from supervisor/senior peers.
Schneider Electric offers a robust benefits package to support our employees such as flexible work arrangements, paid family leave, 401(k)+ match, and more. Click here to find out more about working with us:
We seek out and reward people for putting the customer first, being disruptive to the status quo, embracing different perspectives, continuously learning, and acting like owners. We're recognized around the world for welcoming people as they are. We create an inclusive culture where all forms of diversity are seen as a real value for the company. See what our people have to say about working for Schneider Electric.
Let us learn about you! Apply today.
You must submit an online application to be considered for any position with us. This position will be posted until filled.
It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.
Concerning agencies: Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such.
Schneider Electric is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.