In-Room Dining Server (Full-Time) - Arizona Biltmore, a Waldorf Astoria Resort

Hilton
 Phoenix, AZ

The luxurious Arizona Biltmore is looking for a room service server to join their amazing team!

This is an amazing opportunity for someone looking for stability in a role while learning about resorts and being part of a grea team.

Located in the heart of uptown Phoenix since 1929, this gorgeous Waldorf Astoria is fresh off a multi-million dollar renovation, that includes a brand new 15,000 square feet state of the art, spa and fitness center. This massive 39-acre property boasts 738 rooms, over 200,000 square feet of meeting space and 6 food and beverage outlets, 8 swimming pools, and two 18 hole championship golf courses.

For more information on the property, please visit:

  • https://www.arizonabiltmore.com/
  • https://www.instagram.com/arizonabiltmore/

Join Fortune's #1 Best Company to Work For and enjoy excellent benefits - medical insurance, matching 401k, 4+ weeks of PTO, tuition reimbursement, and Hilton travel benefits!

What will I be doing?

As a Room Service Server, you would be responsible for delivering and serving food and beverage items to guests in a timely, friendly and efficient manner in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Set up room service trays and tables to prepare for incoming orders
  • Retrieve checks, set tables according to specifications, retrieve food and beverage orders from the kitchen and bar and deliver food to guest rooms and meeting rooms
  • Serve meals to guests, collect guest trays and respond to guest requests in a timely, friendly and efficient manner
  • Present checks to guests and obtain payment
  • Return payments/signed checks to order taker
  • Perform order taker duties and answer room service telephone, as needed
  • Serve alcoholic/non-alcoholic beverages in accordance with federal, state, local and company regulations

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

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