Engagement Manager

State of Arizona Phoenix, AZ
Arizona Department of Administration

Delivering results that matter by providing best in class support services.


All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress. Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results. State employees are highly engaged, collaborative and embrace a culture of public service.

Engagement Manager

Arizona Strategic Enterprise Technology

100 N 15th Avenue

Phoenix, AZ 85007



As an integral part of the Business Engineering Division, the Engagement Manager (EM) performs a critical functional role of being the single point of contact within ASET for a set of named Agencies, Boards, and Commissions (aka Customers) and reports to the Engagement Team Manager. The EM works closely with cross-functional teams within ADOA-ASET including technical and Business Analysts, Strategic Consultants, Network, and Operations departments, etc. and monitors customer satisfaction to provide feedback to ADOA-ASET on areas of concern that need attention. As the face of ADOA-ASET to the customers, the EM is responsible for establishing ADOA-ASET as a trusted and preferred partner/advisor for service delivery and service brokerage.

Essentials duties include:

* Monitors and Provides technical oversights for assigned Agencies projects/programs.

* Works closely with Strategic, Business, and Technical Analysts within our Customers in developing their IT plans aligned to the vision for the State of Arizona.

* Assists Customers with budget requests as necessary to facilitate IT-funding, with IT-solution identification, vendor selection, and provides high level advice and feedback as required on IT projects.

* Assists Customers with risk identification, assessment, and mitigation.

* Performs detailed site surveys to assist with trend analysis for hardware, software, security, applications, licenses, etc.

* Works teams and individuals within ADOA-ASET to provide visibility on customer needs and their feedback


Knowledge of Business Requirements development, and design, build, test, configuration, and implementation processes for application and system software and hardware implementation projects. Broad knowledge of IT infrastructure options, including facilities, computer hardware, systems software, networks, and telecommunications for a variety of platforms; this should include infrastructure support staff, data, operational procedures, financing, and other key components. Knowledge of software systems development life cycle and IT evaluation, planning, and procurement development and implementation stages and best practices.

Skilled in applying tools and techniques of project management to negotiate formal acceptance of the scope with stakeholders, and to manage needed changes in scope and deliverables throughout projects.

Bachelor's Degree or equivalent in Management Information Systems, Computer Science, or related fields OR at least 10 years of experience in a major discipline related to software development or technical services, or related field.

Conversant in multiple management or operational frameworks and standards like COBIT, ITIL, CMMI, NIST, PCI, etc., and an in-depth knowledge of at least one of these.


* Fingerprint Card

* Requires possession of and ability to retain a current, valid state-issued driver license appropriate to the assignment. Employees who drive on state business are subject to driver license record checks, required to maintain acceptable driving records and complete any required driver training (see Arizona Administrative Code R2-10-207.12).


The Arizona Department of Administration offers a comprehensive benefits package to include:

* Sick leave

* Vacation with 10 paid holidays per year

* Health and dental insurance

* Retirement plan

* Life insurance and long-term disability insurance

* Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance


Positions in this classification participate in the Arizona State Retirement System (ASRS).

Please note, enrollment eligibility will become effective after 27 weeks of employment.


If you have any questions please feel free to contact Shelia Wiggins-Wayne @ [email protected] for assistance.

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 602-542-5482. Requests should be made as early as possible to allow time to arrange the accommodation. Arizona State Government is an AA/EOE/ADA Reasonable Accommodation Employer.