DHE Assistant Dept Manager Phx

Discover Financial Services Phoenix, AZ
Discover. A more rewarding way to work.At Discover Financial Services, you'll find yourself in the company of some of the industry's smartest and most reliable professionals. And at a company that rewards dedication, values innovation and supports growth.Thrive in an environment that promotes teamwork and shared success. Build on a foundation of mutual respect. Join the company that understands rewarding careers like no other, with this exceptional opportunity: Job Description:

Discover Home Equity Loans, a line of business within Discover Bank, provides first and second lien mortgages secured by a customers primary residence. The business is growing and seeking to add an Assistant Department Manager to lead multiple operations teams in Phoenix, AZ. Promote a risk-aware culture, ensure efficient and effective risk and compliance management practices by adhering to require standards and processes. Skills:

Supervise daily operations activities for multiple sales or processing teams in a call center environment to grow funded loan volume, ensure customer satisfaction, comply with regulations and company policies, and manage expenses.

Teams may include dialer agents, mortgage bankers, processors, and other operations support staff.Build, maintain, and motivate top talent within the organization.

Develop staff to meet goals and prepare for advancement opportunities. Ensure high satisfaction levels of all employees.

Ensure the organization has sufficient daily capacity (people, systems, seating, etc.) to adequately cover all work loads. Coordinate with Human Resources and Training for recruiting and training of all employees.

Maintain new hire plan that incorporates turnover and volume trend analysis.Evaluate operational performance, identify opportunities for improvement, prioritize initiatives, and allocate operational resources. Drive a high quality culture, and lead implementation of continuous improvement efforts in operations.

Collaborate with peers in product, marketing, processing, underwriting and other areas as well as third-party vendors to define and achieve goals.7-10+ years - Managing functions for a residential mortgage operation in a call center setting. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.