Computer Support Specialist

Location:

2727 N Central Ave, Phoenix, Arizona 85004 United States of America

Under the direction of the Supervisor, Affiliates Customer Support, responsible for providing remote support to U-Haul Affiliates end users of computer based systems which comprise the Web Self Storage Application (website).

* Troubleshoot, as necessary, in order to provide user with prompt and proper corrective action toward achieving problem resolution.

* Arrange for any necessary corrective action or escalate problems to higher priority as required to resolve.

* Respond to calls from U-Haul affiliates with regard to questions and/or problems concerning computer based systems.

* Determine nature of call by identifying location type and symptoms provided by caller.

* Responsible for various special duties as assigned as well as basic functions of telephone support.

* Maintain just-in-time production methods, along with total quality control at the source of the work being performed.

Requirements:

* High level of customer service is a must for any and all modes of communication.

* Ability to multi-task in a high-speed environment.

* Use of a telephone, Personal Computer (PC – 80% daily), modem and printer.

* Mental requirements include, but are not limited to, the ability to concentrate, take initiative, cope with stress, adapt to and stay alert in a business environment, and to use independent judgment to accomplish results.

U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

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