Client Service Associate - Education Services

Public Consulting Group, Inc. Phoenix, AZ

Public Consulting Group, Inc. (PCG) provides management consulting and technology services to help public sector education, health, human services, and other government clients achieve their performance goals and better serve populations in need. Founded in 1986 and headquartered in Boston, Massachusetts, PCG has more than 2,200 professionals in 55 offices around the U.S. and in Montreal, UK and Poland. The firm draws on more than three decades of consulting to public sector clients to deliver best-practice solutions and measurable results to state and local public agencies, state-operated facilities, and private providers that do business with government agencies. PCG is committed to a diverse workforce which is a reflection of our clients and the people they serve. Our organizational culture attracts and rewards people who are results-oriented and interested in making an immediate impact on their community as well as their own career.


Responsible for the coordination, implementation, execution, control and completion of specific project responsibilities ensuring consistency with project

requirements, company strategy, commitments and goals.

  • Ongoing client relationship management
  • Coaching and developing direct reports
  • Lead the planning and implementation of project tasks
  • Collaborate with external vendors and/or other staff as required in support of initiative
  • Work within a team to accomplish other duties on projects to meet necessary deadlines
  • Facilitate the definition of project scope, goals and deliverables
  • Plan and schedule project timelines
  • Track project deliverables using appropriate tools
  • Provide direction and support to project team
  • Quality assurance
  • Monitor and report on progress of the projects to all stakeholders
  • Provide project progress, problems and solutions
  • Implement and manage project changes and interventions to achieve project outputs
  • Project evaluations and assessment of results

  • 5-7 years of supervisory experience
  • Remote client and multiple project experience
  • Analytical skills, including the ability to analyze and organize data
  • Excellent organizational, writing and communication skills
  • Ability to manage time to meet critical deadlines
  • Ability to work independently and with a team
  • Research and project management capabilities
  • Critical thinking and problem solving
  • Influencing and leading
  • Delegation
  • Performs special projects and other duties as assigned and required
  • Proficiency in MS Office products, including PowerPoint, Excel and Word
  • Medicaid experience preferred, but not required


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