Child Advocate

Childhelp USA
 Phoenix, AZ

Position Summary:

The Child Advocate position provides direct support to children affected by child abuse. The Child Advocate interacts with and supervises children from birth to 18 while they are in the Center’s Playroom including providing meals and snacks, clothing, and personal hygiene. The Child Advocate also serves as a liaison between the partners at the Center and the families or caretakers of the children. This position is also responsible for supervising volunteers while in the playroom and identifying activities for volunteers to complete at the Center.

This position does not have direct reports.

Essential Functions:


% of Time


Essential/ Non-essential


Playroom Coverage

  • Coordinates with Childhelp Victim Advocacy and Clinical teams to provide developmentally appropriate care and activities for the children in the Playroom.
  • Develops and maintains positive working relationships and communication with the Center’s partner agencies, including the Phoenix Police Department, Child Protective Services, Department of Child Safety Office of Child Welfare Investigation and Phoenix Children’s Hospital
  • Provides an introduction to the playroom for children including checking children in, reviewing playroom rules, and showing the children around the playroom.
  • Monitors children to ensure safety and security while in the playroom
  • Interacts and engages with children, and facilitates 1-1 and group activities that are developmentally appropriate and trauma informed
  • Assists volunteers with developmentally appropriate child interactions and in maintaining a neat and organized play environment by performing light cleaning duties and assisting with organization of the playroom
  • Prepares meals for children visiting the Center
  • Assists with toy, clothing, and backpack donations that are provided to children who visit the Center
  • Prepares activities for children who are served by the Playroom and for children who remain in the lobby.
  • Responsible for completing incident reports adhering to the Childhelp policies and state laws and regulations.
  • Maintains a regular cleaning routine of the Playroom



E 1,2 4, 5


Administrative Support

  • Tracks on a daily basis the children served in the Playroom, entering data in the Center’s electronic health record
  • Tracks donations coming to the Center including clothing and toys and communicates with supervisor when toy and clothing stock are low
  • Completes weekly record of food distributed to children; completes inventory of available food; and communicates with supervisor when food stock is low.
  • Adheres to policies for food storage, handling and preparation according to state and grant partner standards and procedures
  • Supports the administrative team with coverage of reception, checking families and children in and supporting new cases coming to the Center
  • Participates in regular professional development in the areas of child development, trauma informed care, developmentally appropriate practice, child abuse and neglect



E 1, 2, 5



Performs other duties, as assigned by the Director and Supervisor








  • High school diploma or general education degree (GED)
  • Currently enrolled in an accredited academic college or university
  • Possess CPR/First Aid Certification
  • Must be 21 years of age
  • Clear fingerprint background screening through the Department of Justice, FBI and Child Abuse Index


  • Strong verbal, written, and listening communication skills to include communicating clearly, effectively, tactfully, and patiently to a diverse population.
  • Strong interpersonal skills, and positive professional demeanor appropriate to a child-friendly and family friendly atmosphere in a trauma-informed manner
  • Proficient in the use of a PC; in a Windows environment; in the use of the Internet; and in the use of MS Office Applications such as Outlook, Word and Excel


  • Ability to build rapport and garner trust with others to effectively engage with children/families from various backgrounds and circumstances
  • Able to set guidelines and ensure security and safety of the children
  • Ability to work cooperatively and professionally within a multidisciplinary environment
  • Able to adapt to potential situations of crisis, and respond with appropriate interventions
  • Able to maintain confidentiality of the children and families we serve
  • Ability to understand and solve problems by applying basic analytical skills to include undertaking a process of information and data collection and analysis for integration purposes; Identifying and making sets of information and determining their relationships; codifying this data to detect trends and issues in the data and information in a logical and factual manner; making logical deductions from data; and identifying a solution for resolving the problem
  • Willingness and ability to embody Childhelp’s core values of Acting with Honor and Character, Being Open and Receptive, Caring About and Relating to Others; Nurturing Diverse Relationships; Performance Excellence; and Inspirational Leading & Managing

Physical Demands

  • Ability to frequently walk, bend, see, hear, speak, physically flexible, drive, stand; occasionally sit, push/pull stoop, lift up to 50 lbs., carry up to 25 lbs., run, kneel, squat, reach overhead; seldom climb.
  • Employees may be exposed to children who may ask inappropriate personal questions, display socially unacceptable personal behaviors, insult your physical appearance, age, sex, and race, use profanity, sexually explicit phrases, exhibit defiance, dishonesty, threats, accusations, and theft, assaultive behaviors and self-destructive behaviors.


  • Bilingual in Spanish and English