Auto Glass Technician - Penske Rapid Repair - Arizona

Penske Automotive Group Phoenix, AZ
Summary Functions as an experienced auto glass technician who is able to perform high quality glass repair and replacement on a wide array of vehicles with little supervision required.

Essential duties include, but are not limited to the following:

Daily pick-up of job-related parts and accessories from dealerships/distributors.

Consistently communicates to Customer Service Representatives upon their arrival and completion of mobile jobs.

Calls customers when en route to their appointment.

Pre-inspects vehicles and documents any pre-existing vehicle conditions and informs office staff prior to beginning work. Takes photos of damage.

Takes caution in removing existing glass to preserve external and internal condition of vehicles.

Examines pinch-welds and body for any conditions that could compromise the structural integrity of the glass replacement.

Preps vehicles and replaces glass per manufacturer and AGRSS installation and safety standards.

Performs repairs and installations with efficiency and accuracy.

Ensures vehicles are kept clean and any debris is removed. Notifies supervisor immediately of any appearance issues that may arise.

Examines assigned vehicle to determine installation is performed to the highest standard. Examines all functions associated with replacement and checks dash cluster to ensure no faults were tripped.

Must possess an in-depth knowledge of the products he utilizes. Must calculate and communicate safe drive-away time based on time versus weather conditions.

Technician must use expertise and sound judgment to determine if a job requires rescheduling due to defective parts, weather conditions or unforeseen circumstances that could hinder the structural integrity or overall outcome of a repair or replacement.

Operates all tools and equipment in a safe manner.

Practices secure key-keeping practices. Informs office staff when car is complete.

Handles customer complaints and warranty issues immediately with professionalism and in an objective, problem-solving method.

Marginal duties include, but are not limited to the following:

Maintains a professional appearance and demeanor.

Interacts and communicates effectively with team members, customers, dealers and supervisors.

Keeps work area neat and clean on a daily basis.

Maintains and is accountable or all company-owned tools and property.

Informs office of unused materials and accessories. Returns unused items for refund.

Turns paperwork and receipts in daily.

Additional duties

Arrives to work on time.

Follows instructions from supervisors.

Accepts constructive criticism.

Maintains a focused and driven presence in the work place.

Qualifications To successfully perform this job, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience High School Diploma required. Minimum of five years in the automotive glass industry and a basic knowledge in a wide array of vehicle makes is preferred.

Language Skills Candidate must have strong communication and literacy skills.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform this job.

Must be able to spend long periods of time standing, walking and/or kneeling.

Must be able to lift a minimum of 30 lbs.

Must be able to operate manual transmission vehicles.

Work Environment This position is in an indoor and outdoor environment. The automotive glass technician must be proactively aware of everything happening around him to ensure his or her safety and to protect property.

Scope of Position This document is constructed to set forth general specifications of this position. Alternate duties may be assigned to the incumbent not specifically mentioned herein.

Req Number: 5639

Type: Full-time

Dealership: Penske Rapid Repair - Arizona

Location Address: 7007 E Chauncey Lane