Associate Director, Market Operations

Carvana Phoenix, AZ

At Carvana, we sell cars, but we're not salespeople. Since 2013, we've been making it our mission to change the way people buy cars. We saw a huge problem with how much it can suck to buy a car the traditional way, so we committed ourselves to tackling one of the largest, yet-to-be-disrupted markets in the world – the $1T per year U.S. car market (yes, that's $Trillion with a "T").

With the ability to search thousands of vehicles from our expansive inventory, to high-resolution 360° photographs of our vehicles' interior and exterior, to real-time financing and the ability to complete contracts without visiting the back room of a dealership, we provide a seamless, online car buying experience for consumers that can be completed from their desktop or mobile device. All our vehicles are inspected and reconditioned based on our 150-point certification checklist and come with a 7-day return policy. We also operate our own logistics network to deliver cars to customers as soon as the next day, as well as offer customer pick-up at our state-of-the-art Car Vending Machine locations (yes, you read that right). By putting customer satisfaction at the core of our business, we've built a no-pressure, no-haggle online car buying experience that save our customers time and money.

For more information on Carvana, take a look at our company introduction video.


You'll need to be a great communicator, a brand ambassador, and possess the know how to get the job done.

We expect bright people, willing to roll up their sleeves, take on new assignments, and juggle many things at once.

In return for your hard work, you'll have an opportunity to work at one of the fastest growing and creative technology companies around, as well as help us promote a life-changing product and develop a world-class team every day.

In our down time we have ping pong and corn hole (or "bags," depending on where you're from) tournaments. However, the pace is pretty quick around here, so you'll need to be prepared to keep up.


The Associate Director of Market Operations must be ready to hustle, inspire, and drive initiatives across our Market Operations team. This leader is motivated by building the future, can dig deep into data and solve operational issues, and is always driving process improvements. We are looking for someone that is strategic, highly operational, and obsessed with empowering senior managers.


This position is responsible for driving alignment and consistency across Market Operations through strategic planning and execution, collaboration with leadership, and leading and mentoring Territory Managers and Market Leaders. This may include:

* Collaborating with leadership, peers, and direct reports to drive meaningful results

* Working cross-functionally with groups company-wide, including Logistics, Product, Inspection Centers, People Operations, and Inside Advocate Operations

* Implementing strategy across multiple HUBs to elevate the customer experience

* Motivating, inspiring, and leading a team of Senior Managers based in various locations

* Formulating strategies and tactical plans that are cost-effective, efficient, and realistic

* Analyzing problems skillfully

* Managing work plans and structured processes for direct reports

* Sustaining a thriving culture that embodies our vision and values

* Supporting leadership in annual business planning, organizational structuring, and staffing

* Partnering with managers in presenting strategic vision and listening to feedback/improvement opportunities

* Other duties as assigned


This position requires a motivated people leader with an analytical mind and a passion for operations. Required knowledge, skills and abilities include:

* Bachelor's degree required

* Master's degree preferred

* 10+ years of operational experience preferred

* 3+ years of experience managing managers required

* Ability to scale and lead a large operations team

* Ability to influence and consult top executives on strategy

* Excellent organizational and people leadership abilities

* Ability to deliver results in a complex operational environment

* Strong analytical and critical thinking skills

* Excellent communication skills including clear, articulate and confident written and verbal communication, specifically with remote direct reports

* Effective at producing excellent presentations and proposals

* Demonstrated ability in creating and implementing process improvements across multiple business units

* Skilled at business analysis

* Strong project management skills with the ability to balance multiple projects at once

* Experience interviewing and hiring quality candidates at a managerial level for an organization

* Demonstrated ability to implement department-wide and company-wide change

* Willingness to travel (up to 75%)

* Interest in working hard, being challenged in a fast-paced environment, and having fun while doing so


* Proven track record of driving strategies in a fast growing start-up atmosphere

* Human Resources acumen

* In depth knowledge of diverse business functions and principles

* A passion for people development

* A strong leadership presence

The Associate Director will report to the Director of Market Operations and Expansion and will be a salaried full-time position based in Phoenix, AZ.


* Full-Time Salary Position

* Medical, Dental, and Vision benefits

* 401K with company match

* Access to opportunities to expand your skill set and share your knowledge with others across the organization

* Company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development

Carvana is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

This role is not eligible for visa sponsorship.