Valet Driver 11-7
Imperial Parking or “Impark” is one of North America’s largest parking operators with over 9,000 employees. Our goal is to continue to develop and expand both our Company along with the lives our customers and employees.
Here at Impark, our success is defined by our corporate culture and the associated values inside our corporate culture. These unique values are exemplified in our day to day business and in lives of our employees.
Performance Expectations: Along with providing friendly customer service and parking/retrieving vehicles, the following functions are expected of the Valet Parking Professional:
Arrives to work on time and consistently.
Can drive all size of vehicles with demonstrate proficiency.
Maintaining a neat, organized, professional appearance.
Marks tickets in a legible manner recording pre-existing damage, color, make, model, initials, and location of vehicle.
Can execute directions from supervisor without error.
Opening vehicle doors, escorting and giving directions to guests if needed, assisting guests at the direction of their supervisor
Assists in maintaining a clear ramp area by moving vehicles in a safe and timely manner.
Ensures each vehicle is parked in accordance to site specific rules—Wheels straight, ticket stub visible, windows up, doors locked.
Remains “posted up,” during idle times making eye contact and greeting guests as they pass.
Practices the 10 foot rule and interacts with guests to ensure everyone has been served and is comfortable.
Utilizes small talk and eye contact with departing guests.
Remains patient with even the most demanding or upset guests.
Retrieves all guest vehicles in a timely manner, by showing a sense of urgency and a value of the guests’ time.
Never attempts to solicit tips and thanks customer when one is given.
Obeys all Impark SOP’s for customer service and safe driving practices, including but not limited to traffic signs, laws and speed limits.
Communicates all issues to supervisors
Impark is an Equal Opportunity and Affirmative Action Employer – Minorities/Females/Veterans/Individual with a Disability/Sexual Orientation/Gender Identity