Level 2 System Engineer

Req Number: 3780

L2 Support Engineer / IT System Engineer

Job Description

* (7-10 years of Experience, preferably from QSR Industry)

* Supports Stores and RSC for Hardware & Software related Concerns.

* Well Versed with the POS setup and POS applications like RPOS, NCR, Micros, LS Retail etc.

* Complete POS Menu Management & POS support.

* Analyze, identify and implement means of using IT enablement for continuous business process

improvement either by adding new capabilities or improving existing process efficiency.

* Coordinate with subject matter experts to ensure that there are no gaps in the

understanding of the business processes.

* Support Business teams for operational issues related to POS & Other Business applications

* Complete Co-Ordination for Store EOD Process and store Uptime.

* Implementation of Third Party systems integration with point-of-sales systems.

i.e. monkey media, Door Dash, itsacheckmate etc.

* Work closely with POS and L3 Support Team for any enhancements or to mitigate the

challenges faced in POS & Backend Applications.

* Support the RSC Users with any kind of IT Issues.

* IT Asset Management for Stores and RSCs.

* Make sure the System Security Patches are updated at the Store level.

* First-level support for Internet Connectivity for all the Stores.

* Every Morning Cross Checks the EOD Status & the Data Posting on Central Server.

* Well Versed with server configuration, operating systems, VM s and

Networking, SDWAN, MPLS, VPN, VLAN etc.

* Ensure 99% uptime of IT Infrastructure.

* Daily backup of store BOH server.

* Does the Menu & Master Updates in Stores POS.

* Packet deployment and validate menu pricing across brands.

* L1 & L2 Support for KOT, EDC/Card Machine & POS issues.

* Everyday Cross checks the Wi-Fi & CCTV Status used at all the Stores.

* Preventive Maintenance of store hardware for all across stores.

* First-level support for telephone lines of all stores.

* Printer and POS hardware support.

* Maintain the Inventory at the Warehouse for all the Closed Stores & help the Team

to Re-Use the same in existing stores or for the NSO.

* EOD checks and updates the status daily.

* First-level Vendor coordination for hardware and application support.

* New Store Opening, Installation and commissioning.

* Coordination with ISP, Telecom and Pin pad/PG service providers for maintaining SLA Up-time.

* Help resolve Daily Operations & Support calls.

* Store Hardware management & support calls.

Philadelphia, Philadelphia, Pennsylvania 19092