Regional Account Manager, Customer Success - Northeast
Lee Hecht Harrison
 Philadelphia, PA

Regional Account Manager, Northeast Region

The primary responsibilities of the Account Manager, Northeast Region are the overall Retain-Expand-Convert strategy of LHH to ensure the continuity of our relationship with clients and in building strong business partnerships; ensures clients receive industry-leading customer service and are regularly made aware of relevant LHH capabilities; informs the sales team of client needs, gaps in services or delivery, and opportunities for enhanced client satisfaction and LHH expansion.

Reporting Relationships:

 Reports directly to the Director, Regional Accounts

Direct Reports:

 None

Major Responsibilities

Key Accountabilities

 Leadership - Effectively lead and manage people in a project based matrix reporting structure. Direct account tasks that need to be completed – on time, on budget, accurately and with high quality in their design and presentation.

 Relationship Management – Develop & maintain professional relationships with internal and external customers.

 Customer-facing Credibility & Image – Develop credibility quickly with key account stakeholders/decision makers; possess a professional/corporate image to represent LHH professionally.

 Sales Support –Account Managers play a critical role in closing sales and growing business. This includes, participating in RFPs, joining sales presentation teams and utilizing current sales messaging.

 Solutions Development – Remain current on LHH service offerings and be able to craft practical applications to solve client problems and create a profitable SOWs for the deliverables. Account managers are expected to lead the contracting process for new and existing accounts.

 Large Scale, Complex-Scope Management – Account Manager will lead the planning and implementation, logistical requirements, delivery requirements and quality control of large CT and TD projects.

 Deliverables Management –The quality and accuracy of project resources and documentation is critical. It is vital that staffing selections, communication, CRCs, status reports, ad hoc reports and final reports are all representative of best practices and current sales messaging.

 Client Retention & Expansion – Sales support continues after the sale is made via consultative sales focus, with the ability to recognize and capitalize on hidden opportunities, within current client organizations.

Required Experience/Characteristics

 Undergraduate degree required

 3-5 years’ account management/project management experience in related field (Talent and Change Management, Leadership Consulting, Organizational Development, Human Resources, etc.)

 Proven project management experience

 Travel –ability to travel, sometimes with last minute notice (usually 20-25%)

 Formal platform presentation experience

 Excellent oral and written communications skills

 Excellent technical skills and aptitude; overall MS Office proficiency and mastery (Excel, PowerPoint)

About LHH

The world of work is changing fast.

Profound changes at profound speed.

But whereas many see change as an existential threat,

a select few see it as an opportunity to make a difference.

An opportunity to deliver lifelong employability to a generation of talent in transition.

An opportunity to develop leaders, recognizing the capabilities needed for today,

while nurturing the expertise needed for the future.

And an opportunity to look beyond what’s right for a company, to what’s right for society as a whole.

And out of the few that see these opportunities, there are even fewer placed to actually deliver them.

At Lee Hecht Harrison, we have the scale, the expertise and the insight, not only to identify these opportunities, but to realize them.

Transforming workforces though career transition, talent development and strategic advisory.

Developing future skills, flexibility and foresight, delivered with a distinctly human heart.

We’re obsessively passionate, and quantifiably effective.

Making a difference to everyone we work with and for. And delivering it on a global scale.

Because opportunities aren’t there to be observed.

They’re there to be taken.

This is LHH.

This is Opportunity, delivered.

www.lhh.com

LHH is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans’ status, age, or any other characteristic protected by law.

For additional information on our Diversity and Inclusion policy, please consult the following link: https://www.lhh.com/us/en/diversity-and-inclusion