Outpatient Coordinator - Division of Plastic Surgery - CSA

Children's Hospital of Philadelphia Philadelphia, PA

Job Description

Job Summary

The Outpatient Coordinator is responsible for receiving incoming calls, scheduling outpatient appointments, insurance verification, referral/authorization/pre-certification work, checking-out patients during office hours and making follow up appointments.

Job Responsibilities

* Appropriately schedules outpatient appointments – ensuring correct provider, location and visit type are selected. Creates referral shells and attaches coverages to the appointments.

* Assist with patient flow and address clinic delays, inform families of delays

* Completes accurate registration, verifying current insurance information, correcting discrepancies, discussing any financial obligations patient may be responsible for (i.e. co-pay, co-insurance, etc.)

* Collaborate with divisions/clinics to prepare patients for their visit.

* Checks out patients at the end of their visit – schedules follow up appointments, collects co-pays (if required) and assists families with appointments for follow up tests if required.

* Answers phones and accurately enters phone messages into EPIC when appropriate.

* Support and provide superior service via all points of contact while maintaining department quality and production standards:

* Collaborates to deliver a seamless, exceptional patient experience in all interactions.

* Consistently uses appropriate decision making and exercises judgement at all touch points.

* Follows guidelines of schedule adherence

* Embraces a culture of customer-centric behavior and focus.

* Responds to inbound interactions utilizing the EMR to schedule and confirm patient appointments, complete patient registration:

* Ensures compliance with all divisional policies and procedures when scheduling appointments.

* Offers and activates patient portal accounts and communication options, including answering questions and resolving any user issues.

* Consistently offers wait list as an option when appropriate and utilizes wait lists to fill appointment slots.

* Timely follow up to external requests coming from TRY-CHOP and EPIC work queues for expedited appointment requests, consult requests, and IP follow up appointments.

Required Education and Experience

Required Education: High School/GED

Required Experience: 1 to 3 years' experience in healthcare, patient registration, physician billing or medical records.

Additional Technical Requirements

* Electronic Medical Records experience preferred.

* Proven record of outstanding customer service required.

* Working knowledge of medical insurances, copay collection, referral procedures, medical terminology and ICD10.

* Ability to establish and maintain effective working relationships with patients, employees and the public.

* Basic application of computers and Microsoft Applications (ie: Word and Excel).

Nearest Major Market: Philadelphia

Job Segment: Medical, Surgery, EMR, Healthcare