Guest Room Attendant

Horseshoe Bay Resort Philadelphia, PA
The responsibility of this position provides cleaning service to a specified number of guest rooms daily, as assigned. Follows specific guidelines to ensure that every room is presented according to the highest standards of cleanliness.

This is a part-time position working on Saturdays and Sundays

Duties include:

* Clean assigned rooms, including toilets, floors, mirrors, tubs, vacuuming of floors and changing linens

* Check all lamps and fixtures for burned-out bulbs and check TV's and clock radios to ensure proper working condition

* Report maintenance needs in guest rooms to the Supervisor

* Respond promptly to guest requests

* Follow safety guidelines.

* Interact with guests in a friendly manner while providing service and information.

* Perform other duties as assigned.

Job Requirements:

Previous hotel housekeeping experience required.

Ability to Stand, walk, for extended period of time.

o Ability to bend, stoop, kneel, climb, ascend and descend stairs.

o Ability to perceive sizes, shapes, temperatures, textures, smell specific orders and aromas, perceive depth and distance.

o Maintain physical stamina and proper mental attitude to work under pressure at a rapid pace and deal effectively with management, employees and guests.

o Ability to transport, pushing, pulling, and maneuvering items up to 50 lbs.

Requires climbing up to 4 feet of heights.

PERFORMANCE STANDARDS

Customer Satisfaction:

Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day.

Be prepared to answer the question: "How do you provide selfless service to make others happy?"

Work Habits:

In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.

Safety & Security:

The safety and security of our guests and associates is of utmost importance to Crescent. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

Comply with attendance rules and be available to work on a regular basis. The nature of the hotel business is that we are at work when the guests are here. This means that the hotel is busiest during weekends & holiday. Weekends & Holidays are required.

Shift times for this position are between the hours of 5am-1pm. Because breakfast service starts promptly at 6am. Punctuality at the 5am start to food preparation is required.

NOTE:

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate's supervisor.

Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an "at will" associate.

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