General Manager- Home2 Suites Philadelphia Convention Center
The General Manager provides strategic business leadership for all aspects of the property including: guest and employee satisfaction, hotel operations and food & beverage operations. The General Manager must possess strong communication skills, both verbal and written, and demonstrate outstanding leadership. The manager must be able to delegate responsibilities, organize complex projects, and establish priorities consistent with objectives of the organization.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Maximize profit through appropriate staffing, revenue generation, and efficient and effective cost-controlling measures.
- Respond to guest requests, concerns and problems to ensure guest satisfaction.
- Oversee staffing and development of the property executive team/department leaders and non-exempt associates; supervise workforce management activities including performance appraisals, counseling, and training.
- Consistent professional and positive attitude and actions when communicating with guests and associates.
- Create, enforce, and execute hotel business objectives and goals.
- Handle emergency situations and other incidents.
- Coordinate activities via instructions to department leaders and supervise execution.
- Be accountable for responsibilities of department leaders in their absence.
- Lead various internal and external meetings.
- Oversee and be accountable for compliance with all legal requirements, including OSHA, health department, fire regulations, etc.
- Maintain adherence and promotion of Company's corporate identity.
- Develop and maintain good working relationships with public authorities, community relations, and key contacts.
- Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested.
The Company may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below.
Education and Experience
- Bachelor’s degree in hospitality or related field; or, equivalent training and experience.
- Experience in all phases of hotel management including sales & marketing, rooms revenue management, food & beverage, front office, housekeeping and hotel administration.
Minimum 3 years of experience as a general manager.
Skills and Abilities
- Excellent communication skills.
- Proficiency with Outlook, Word, Excel, and PowerPoint.
- Experience with hotel operation systems.
- Skillful in project planning and able to prioritize tasks.
- Excellent managerial and leadership skills.
- Proactive and results-driven.
- Both a team player and captain (hands-on).
- Ability to adapt vision and proven flexibility.
- Attention to details, good organizational skills, and efficient time management.
- Ability to follow an appropriate course of action based on policies and procedures.
- Ability to work in a fast paced environment, sometimes under pressure, while simultaneously handling competing and changing priorities.
- Ability to satisfy the legal requirements for employment within the jurisdiction.
Working Conditions & Physical Effort
Work is normally performed in an interior hotel environment. While performing job duties, the incumbent speaks, listens, completes documents, processes requests and operates office equipment such as a telephone, calculator, computer, copier and fax. Physical requirements include extended periods of standing and/or walking, bending, reaching, pulling, pushing, kneeling, and lifting up to 25 pounds. Work may involve some exposure to extreme temperatures, chemicals, dirt, fumes, smoke, unpleasant odors, and/or loud noises. The exposure to hazards or physical risks requires following basic safety precautions and use of applicable protective equipment. The job requires close vision with or without corrective lenses. This position is required to operate a motor vehicle.
Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. This employer participates in E-Verify.
This employer will provide the Social Security Administration (SSA) and, If necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.
Important: If the Government cannot confirm that you are authorized to work, this employer is required to provide you written instructions and an opportunity to contact SSA and/or DHS before taking adverse action against you, including terminating your employment.
Employers may not use E-Verify to pre-screen job applicants or to re-verify current employees and may not limit or influence the choice of documents presented for use on the Form I-9.
In order to determine whether Form I-9 documentation is valid, this employer uses E-Verify’s photo screening tool to match the photograph appearing on some permanent resident and employment authorization cards with the official U.S. Citizenship and Immigration Services’ (USCIS) photograph.
If you believe that your employer has violated its responsibilities under this program or has discriminated against you during the verification process based upon your national origin or citizenship status, please call the Office of Special Counsel at 1-800-255-7688 (TDD: 1-800-237-2515).