Fixed Term Dual Support Specialist - Philadelphia

Administrative Services offers services to client service staff so they can focus on delivering the PwC Experience to our clients. Administrative Services has a broad range of roles including the leadership team, Executive Assistants, Administrative Support Concierge (ASC), myAdminConcierge (mAC) in Tampa and PwC office/client based, Dual Support Specialists (DSS), Office Services, Document Production, Records Management, Meeting and Events, and Project Management.

The National Admin Services Team works effectively with the National Administrative Services Leader and senior leadership to establish and execute the activities that enable the behaviors, structures, systems and competencies required for the US Firm to shift its operating model associated with establishing effective operations in this model. Position/Program Requirements Basic Qualifications:

Demonstrate Microsoft Office Suite, including Word, Excel, PowerPoint, and Google proficiency levels consistent with the firm's standards.

Minimum Year(s) of Experience: 1

Minimum Degree Required: High School Diploma or GED

Degree Preferred: Bachelor's degree

Knowledge Preferred:

Demonstrates some knowledge and/or a proven record of success, preferably for a global network of professional services firms, in the following areas:

* Identifying and addressing client needs:

* Responding to client and/or team requests promptly and professionally, readily offering assistance and contributing to a positive, collaborative working environment;

* Seeking instruction, feedback and coaching proactively to improve performance;

* Providing administrative support virtually and/or remotely to all levels of staff, which includes utilizing telephone and voice messaging, email and instant messaging systems or platforms to take clear, concise messages and relays messages or routes calls in a timely manner; and,

* Maintaining connectivity with the related key functions and teams involving administrative and/or office services related teams.

Skills Preferred:

Demonstrates some abilities and/or a proven record of success, preferably for a global network of professional services firms, in the following areas:

* Providing customer service through the use of Lotus Notes, Microsoft Office, Google and related firm-sponsored software to accomplish locating workspace or meeting room space and other related tasks;

* Maintaining connectivity with appropriate departments nationally and locally to provide support for reserving workspace and meeting room space;

* Applying consistent business acumen and specialized technical knowledge;

* Including an understanding of customers' needs and the technology used by the team;

* Participating actively in knowledge sharing activities, developing and communicating optimal standard-industry practices within formal and informal networks;

* Interacting with global internal clients;

* Adjusting schedules proactively and keeping manager and team aware of changes on a timely and accurate basis;

* Delivering consistent, accurate and timely deliverables;

* Providing guidance to others on and interpreting policies with minimal supervision;

* Drafting, proofreading and completing work within designated timelines;

* Assisting staff and customers with multiple systems to provide support for reserving workspace and meeting rooms;

* Preparing and analyzing reports from various database and software applications with a proficient level of familiarity with Microsoft products;

* Working non-traditional extended hours to meet customer needs and/or requests; and,

* Providing quality accountability and teamwork to support our customer base. Line of Service IFS Industry IFS State & City PA-Philadelphia Travel Requirements 0-20% Position Type Seasonal Auto req ID 107496BR Categories Administrative and Support Services