Field Service Technician

Field Service Technician Description

A fully qualified technician, the Field Service Technician applies a broad working knowledge of electronics to a wide variety of assignments through the application of technical concepts, practices and procedures. The incumbent generally is a member of quick-response customer support team and works on moderately complex work orders with normal to critical deadlines, and typically operates independently to troubleshoot hardware/software equipment problems, and to set up, install, configure, maintain, relocate, and/or repair a variety of electronic computing and communications equipment, software and/or peripherals.

Duties and Responsibilities:

Position requires a responsible, reliable and quick-to-respond technical professional to provide varied maintenance duties for transportation systems. Installs, checks out, operates, maintains, repairs, and modifies equipment. Implements preventive maintenance process and keeps performance and maintenance records on equipment. Additionally, participates in the initial installation phase of a project.

Performs routine duties in electronic, mechanical, electromechanical, or optical areas. Calibrates, adjusts, tests, and maintains equipment, components, devices, or systems. Works from written or verbal instructions. May operate equipment; perform limited amount of troubleshooting and well defined problem identification; perform calibration and alignment checks, reporting data in prescribed format.

Must have a good knowledge of the following equipment: DVOM (Digital Volt-Ohm Meter), Oscilloscopes, Amp-Probes and Communication Break-out Boxes. Must be familiar with Logic pulsers and probes, Communication protocol analyzers, LAN Sniffers, Power Quality Monitors and Computer Based Testing (Checklist). Should possess a mechanical aptitude towards using hand tools to include, but not limited to: drill motors, band saws, screw drivers (manual and electric), hammer drills, and crimpers.

Fulfills work orders/service calls to install, maintains and/or repairs traffic loops, Cameras, video systems, computer equipment and peripherals, including, but not limited to the following:

Troubleshoots hardware, software, and/or network operating problems. Uses basic and specialized test equipment\software to diagnose and analyze difficulties.

May troubleshoot related communications problems; e.g., in a LAN\WAN environment, IPv4 addressing and subnetting, basic knowledge of router & switch interfaces, applying a knowledge of cat5\coax wiring, standard\shielded cable connections and wire closets/MAUs. Takes appropriate corrective action, interfacing with vendor, carrier, client and Xerox staff as necessary.

Performs preventive hardware maintenance, replacement and repair (to sub-assembly/ component level) of video components, microprocessor components, peripherals and associated/designated communications and information management equipment. Majority of work is completed at roadside locations adjacent to traffic intersections.

Sets up, assembles, installs, configures, reconfigures, modifies, moves and/or relocates hardware/software at Traffic Equipment site locations. Ensures upgrades are configured and installed on schedule. Uses standard hand and power tools and technical manuals. May work with multiple vendors, manufacturers, etc. Maintains work order documentation, technical schematics and diagrams. May assist in providing training to other technicians.

Must be willing to travel to various areas for installation and service to assigned systems.

Duties may require physical exertion, including reaching, carrying and lifting heavy equipment, up to 65 pounds. Duties require on-call accessibility, occasional after hour's activity.

Must have own vehicle and valid driver's license.

Education:

High School diploma required

Experience:

Minimum 5-7 years progressively responsible experience, demonstrating in-depth working familiarity with a broad range of electronic equipment, including most vendors and a minimum of 3 years of mastery of a specialized technical area. Video Component, CCTV experience, traffic control systems, and radar equipment experience is desired.

Skills:

* Vocational, trade school, technical training or an associate degree in electrical electronics technology, or equivalent work experience. Associate degree preferred.

* Ability to troubleshoot, maintain, and repair to sub-assembly/component level and to use a variety of specialized test equipment and associated diagnostic devices. (Specifics are defined/may vary by applicable end-user area.)

* Ability to work independently, but as part of team concept

* Demonstrate strong administrative and organizational skills in support of the program.

* Strong demonstrated analytical and creative problem-solving skills.

* Maturity of judgment under pressure/ability to diagnose level of user need/distribute work effectively.

* Considerable client and end-user interface by phone and/or in-person necessitates good (clear) verbal communication skills and credible customer presence (appearance, attitude & demeanor).

* Flexibility and the ability to operate under stressful, time-sensitive deadlines.

* Commitment to quality and personal ethics.

* Strong electrical background and mechanical aptitude

* Strong Electrical & Mechanical Aptitude

* Basic knowledge of network installation and troubleshooting

* Knowledge of TCP/IP protocol

* Knowledge of Windows OS, DVOM (Digital Volt-Ohm Meter), Oscilloscopes, Amp-Probes and Communication Break-out Boxes. Must be familiar with Logic pulsers and probes, Communication protocol analyzers, LAN Sniffers, Power Quality Monitors and Computer Based Testing (Checklist). Should possess a mechanical aptitude towards using hand tools to include, but not limited to: drill motors, band saws, screw drivers (manual and electric), hammer drills, and crimpers.

Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at www.conduent.com.

Purpose:

* Responsible for those functions, activities, and skills required for the design, development, measurement, etc., of electrical or electronic components, assemblies or modules.

Scope:

General:

* Intermediate level job with some work experience

* Has developed knowledge and skills through formal training & applies these to complete assigned work within own area of expertise

* Identifies problems in straightforward situations, and makes sound decisions using standard procedures

* Works within established procedures with a moderate degree of supervision

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form.

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