Facilities Specialist (1pm-10pm)

Epiq Systems, Inc. Philadelphia, PA
It's fun to work at a company where people truly believe in what they are doing!

Job Description:

* Provide facilities or other services defined or outlined in Epiq's service agreement with client

* 1:00pm to 10:00pm shift

* Support firm's facility management program including:

* Preventative maintenance

* Building life-cycle requirements

* Requirements associated with end user on-boarding, office occupancy, and or internal moves

* Provide support for miscellaneous requests and flex services with a "can do" attitude and philosophy

* Maintain a positive team-player mentality

* Accurately communicate with client staff and Epiq team members regarding commitments, deadlines, challenges, requests, etc.

* Deliver on service commitments in a timely and accurate manner

* Comply with Epiq's standards of operations as set forth in the contract agreement, the site operations manual, and the employee handbook

* Expected to uphold the Standards of Service and best practices developed by Epiq

Responsibilities:

* Ensure accurate tracking, monitoring and recording of all charges, overtime, logs and entries throughout his/her shift

* Due to the cyclical nature of the industry team members may be required to work varying schedules to reflect the business needs of the firm

* Provide prompt response to requests and issues from facility occupants

* Participate in and document/report regular facilities inspections of:

* Wall paint and wall covering conditions

* Carpet and floor covering conditions

* Interior lighting

* Rips, stains, gashes, mars or other damage

* Light bulbs or lighting elements to be replaced

* Conduct intra-office moves, involving contract movers

* Perform box moves

* Assist in set-up, turn over and or tear down of conference / meeting rooms

* Perform set-up of conference / meeting audio visual requirements

* Use tools necessary for, and execute:

* Picture / whiteboard hanging

* Mounting of keyboard trays

* Assembly of modular furnishings

* Must be able to communicate using a 2-way radio or similar device for internal department communications

* Perform routine floor inspections

* Perform routine conference room inspections

* Execute all conference room set ups and peripheral support functions

* Support responses to facility and equipment alarms and system failures

* Be personable, articulate, knowledgeable and professional in presenting oneself when engaging firm

* Administrator and or end users in scheduling or providing facility support services

* Able to work independently with minimal direct supervision

Qualifications:

* High School Diploma or equivalent

* Minimum of 1-year professional level work experience

* Previous experience in a client service-oriented field

* Must be self-driven with the ability to work independently

Job Requirements:

* Be personable, articulate, knowledgeable and professional in presenting oneself in a professional setting

* Ability to learn skills quickly

* Flexibility in dealing with simultaneous projects

* Attention to detail

* Ability to function with a high level of patience, tact and diplomacy in handling any "complaint situations"

* Ability to lift or move 50 lbs. or greater

* Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 100 lbs

* Ability to walk, bend, kneel, stand, and/or sit for an extended period of time

* Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc)

* Working knowledge of Microsoft products pertaining to the specific position including but not limited to Outlook, Word, and Excel etc.

* Reading, writing, and arithmetic skills required

* Visual acuity

* Able to convey information and ideas through speech in ways that others will understand

* Able to listen to and understand information and ideas presented through spoken words and sentences

* Able to speak clearly so listeners understand, identify and understand the speech of another person

* Excellent organizational skills

* Strong initiative required; ability to work independently with minimal direct supervision

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Epiq Systems, Inc. and its affiliated companies are Equal Opportunity Employers (EOE). Qualified applicants are considered for employment without regard to age, race, color, creed, religion, sex, national origin, sexual orientation, disability, marital or veteran status or any other category protected under applicable federal, state or local law. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.