Catering Sales Manager- Hilton Hotel City Ave
Wurzak Hotel Group
 Philadelphia, PA
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Position Description

The Catering Sales Manager is tasked with developing, contracting and finalizing social catering business with a focus on Weddings and Bar/Bat Mitzvahs while maximizing the banquet space to meet/exceed sales goals. The incumbent solicits, negotiates, and books new/repeat business via outside sales calls, telemarketing, mailings, networking, etc. A thorough knowledge of the practices and procedures of the catering, food & beverage needed; communication skills, and the ability to negotiate, influence and sell professionals and/or prospective hotel guests; proven track record of meeting/exceeding sales goals in the social market.

Essential Functions

(This is a Sales Position and requires Catering Sales experience)

  • Pursue new and repeat catering business that fits the hotel sales parameters per guidelines established by the Director of Catering and General Manager.
  • Detail events and create floor plans per company standards
  • Establish a strong networking presence within the local hotel community.
  • Develop and engage in relationship-driven and long term business relationships.
  • Create awareness of groups in all internal staff, communicating information with other hotel departments in a timely manner to facilitate efficient purchasing, scheduling and staffing.
  • Provide personal attention to clients while they are at the hotel to ensure total guest satisfaction.
  • Develop relationships with local vendors for table arrangements, limousines, photographers, etc.
  • Conduct site inspections with potential clients.
  • Maintain accuracy of catering information.
  • Consistently meet or exceed sales goals.
  • Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested.
  • Consistent professional and positive attitude and actions when communicating with guests and associates.
  • Comply with all company policies and procedures.
  • Practice safe work habits and comply with sanitary, safety, security and emergency procedures.
  • Attend department and BEO meetings as scheduled.
  • Respond to guest requests, concerns and problems to ensure guest satisfaction.
  • Report any incidents of guest dissatisfaction or other matters of significance to manager so that corrective measures may be taken.
  • Any other tasks/duties as requested by management.

Qualifications

The Company may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below.

Education and Experience

  • Associate’s degree or higher, Two or more years of related experience in the social market or a combination of education and expereince.
  • Knowledge of various ethnic events preferred
  • Familiarity with hospitality industry practices preferred

Skills and Abilities

  • Possess knowledge of hospitality, business and basic accounting principles and practices. Effective listening, verbal, written, negotiation and closing skills.
  • Ability to assess customer needs, understand market dynamics and prepare presentations/proposals tailored for individual customers.
  • Ability to meet/exceed expectations for prospecting calls, appointments, presentations, proposals and closes. Ability to achieve customer satisfaction.
  • Strong professionalism, diplomacy, selling skills and work habits. Ability to remain positive, resourceful and improvise while working in a fast-paced environment, sometimes under pressure.
  • Organizational skills that result in accurate, timely and thorough work. Ability to compile facts and figures, analyze information and arrive at logical conclusions and sound business decisions.
  • Knowledge of and ability to operate a computer, calculator, phone and other office equipment. Must satisfy and comply with the legal requirements for employment within the jurisdiction. Attention to details, good organizational skills and efficient time management.
  • Ability to follow an appropriate course of action based on policies and procedures.
  • Ability to work in a fast paced environment, sometimes under pressure, while simultaneously handling competing and changing priorities.
  • Ability to satisfy the legal requirements for employment within the jurisdiction.
Qualified candidates should apply for this position on the Company website (www.wurzakhotels.com/careers) for immediate consideration.

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