Administrative Administrative Clerk

Our client in Philadelphia, PA has an immediate opening for a Administrative Administrative Clerk for a 3 month contract assignment.

Essential job functions:

Be able to use a computerized system, responds to customer inquiries in a call center environment.

Respond to telephone inquiries and complaints using standard scripts and procedures in a timely and professional manner

Gather information, researches/resolves inquiries and logs customer calls.

Communicate appropriate options for resolution in a timely manner.

Inform customers about services available and assesses customer needs.

Provide assistance, training and troubleshooting support to other staff members

Schedule work to ensure accurate phone coverage, monitor priority of calls and shift escalated calls to assure resolution to problems.

Prepare standard reports to track workload, response time and quality of input.

Assist in planning and implementing department goals and make recommendations to management to improve efficiency and effectiveness.

Provide back up support with processing of red light citations

Must be able to work 8:30 a.m. to 5:00 p.m. Monday through Friday

Job is accessible via public transportation

CTG is the most reliable IT services provider, built on 50 years of meeting our commitments to make technology work for clients and deliver real business value. CTG provides industry-specific IT strategy, services, and solutions that address the business needs and staffing challenges of clients in high-growth industries, including major technology companies, large corporations, and government entities located in North America and Western Europe.

CTG's greatest asset is its people, and as such we are committed to providing employees programs and processes to support their performance, hone their skills, and advance in their careers. This commitment is reflected by CTG being named a Best Places to Work Company by Modern Healthcare (since 2013) in North America, and a Best Places to Work Company in the United Kingdom (2013), Belgium (since 2007), and Luxembourg (since 2011).

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity/Affirmative Action Employer and strong advocate of workforce diversity. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.

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