TEMPORARY Customer Service Representative
Navient Corp
 Perry, NY

Do you enjoy research and problem solving? Do you enjoy talking to and helping customers by phone?

Pioneer Credit Recovery, a Navient company, has immediate openings for Temporary Customer ServiceRepresentatives, training class beginsMonday, September 28th

Join Pioneer as a temporary work-from-home Customer Service Representative at $17.00/hour plus bonus. The duration of this temporary role will be 3-12 months, depending on business need. Computer equipment will be provided!

This new role will be fast paced managing inbound and outbound calls and performing data entry related to a new program. You will assist customers by researching their account and providing prompt and accurate information in a courteous and professional manner.

Please note: Applicants considered must reside within 1-1.5 hours of the Perry, NY Office

Work Schedule

Virtual Training:

Training Schedule will fall between the following hours:

8 am-5 pm EST (7 am-4 pm CST)

Schedule after training:

Mon-Fri 8 AM-5 PM EST (7 AM-4 PM CST)

  • may work longer depending on call center volumes
  • Occasionally a Saturday (1 Sat per month)*

MINIMUM REQUIREMENTS:

  • High School Diploma or G.E.D.
  • Experience in servicing customers with professionalism, diplomacy and consideration for the customer's requests or concern
  • Some completed college coursework will serve as substitute for work experience
  • Applicants considered must be located within 1-1.5 hours of the Perry, NY office
  • High speed internet access (Minimum 1MB upload speed, 5MB download speed)
  • Landline phone or cell phone
  • Private workspace or home office free of distractions and outside noise
  • Excellent written and verbal communication skills
  • Fast learner, ability to maintain an in-depth understanding of the training curriculum
  • Excellent PC and internet navigation skills
  • Efficient time management skills

PREFERRED QUALIFICATIONS:

Prior experience in a high-volume call center preferred