Service Advisor

Subaru Of America Inc Pennsauken, NJ
Summary: Schedules service appointments based on incoming calls and internet messages. Maintains daily work schedule. Interviews customer at write-up time and prepares Repair Orders.


* Takes requests for service, review the concerns, and set appointments based on priorities of CVA and customer.

* Interviews the customer at time of appointment and prepare the repair order as needed.

* Ensures open campaigns or recalls are completed on vehicles serviced by the SEC by adding those needed to repair orders during the write up process.

* Reviews repair estimates and final invoices with customers.

* Finalize all customer pay repair orders.

* Coordinates scheduling vehicles for follow-up appointments.

* Complete and file all warranty claims for SEC repairs.

Additional Responsibilities:

* Enters warranty claims in SOA System and track warranty parts requests.

* Serves as back up for the parts specialist or SEC manager.

* Tracks completion and prepare part kits for vehicle retrofit updates.

* Performs assigned tasks from SEC Manager as needed to continue and improve SEC operations.

* Increases shop repair efficiency by attending New Model Update classes to understand normal vehicle characteristics and reducing unnecessary no problem found repairs by the Technicians.

* Establishes and maintains good working relationships with customers and CVA to encourage repeat business.


* Basic automotive technical knowledge and Subaru-specific knowledge preferred.

* Strong oral and written communications skills.

* Strong investigative/problem solving/negotiating skills.

* ADP or similar retailer management system skills.

* Computer skills necessary to produce reports and tracking systems.

* Basic accounting skills.

* Familiar with ISO14001 standards and basic OSHA safety standards.

* Understanding of Subaru warranty policy and procedures.

Education/Experience: AA/AS + 4-6 years of related experience