Front Desk Attendant

Finger Lakes Premier Properties Penn Yan, NY
Job Summary:

Represents the hotel to the guest throughout all stages of the guests stay in a positive and professional manner. This position is responsible for handling any and all guest interaction. They take reservations by phone and in person. They also check guests in and out daily. They handle all financial transactions with the guest, and solve or pass along any issues in relation to the guest. They work on hotel laundry, as well as setting up/cleaning up breakfast.

Essential Duties & Responsibilities:

* Registers guest and assigns rooms utilizing MSI computer systems. Presents options and alternatives to guests and offers assistance in making choices.

* Assists in pre-registration and blocking of rooms for reservations.

* Thoroughly understands and adheres to proper credit, check cashing and cash handling policies and procedures. Verifies the guest payment methods and follows established credit checking procedures.

* Understands room status and room status tracking.

* Knows room locations, types of rooms available and room rates.

* Uses trained selling techniques to sell rooms and to promote other services of the hotel.

* Coordinates room status updates with the housekeeping department by notifying housekeeping lead of all check-outs, late check outs, early check ins, special requests and party day rooms.

* Possesses a working knowledge of the reservation department. Takes same day reservations and future reservations. Knows cancellation procedures.

* Knows how to use front office equipment.

* Processes guest check outs.

* Uses proper telephone etiquette at all times.

* Uses proper mail, package and message handling procedures.

* Attends department meetings as required by Hotel Supervisor.

* Adhere and uphold company policies and procedures as related to safety, employee morale as well as the mission and values of the organization.

* Maintains cleanliness and neatness of front desk area.

* Maintains a professional appearance at all times.

* Understands that business demands may make it necessary to schedule employees from their accustomed shift to other shifts.

Job Requirements:

* 1-2 years work experience in a customer service type position, preferably in a hotel or inn.

* Excellent customer service skills.

* Sales minded.

* All employees are expected to provide a High Hospitality Standard in Customer Service. Employees are responsible for correcting and reporting all situations that could adversely affect the customers experience. Examples of this would be picking up garbage, cigarette butts, shoveling up snow from sidewalks, etc.

* Computer knowledge required.

* Ability to work a flexible work schedule necessary to support a 24x7 hospitality industry