EPIC Training, Solution Support Manager

Experis
 Pearland, TX

Top level technical expert in one or more highly specialized areas of application systems analysis and programming. Manages independently with very little direction. Helps significantly improve and revolutionize administrative and patient service operations by joining and contributing to a multifunctional team to provide technical training at all levels, and provide oversight and management of all technical training services. Contributing and collaborative member of the Epic Team(s). Supervise, project manages, and individually contribute to design, plan and develop technical training programs which includes implementation, maintenance and new employee orientation training and new physician orientation on technology systems. Manager will develop, supervise and coordinate with Epic Clinical and Practice Management Teams training materials and instructional design for curriculum. Recruit, develop, manages and evaluate assigned Technical Training and Solution Support Teams in a manner that emphasizes training effectiveness and customer support. Manager will collaborate with IT leadership to expand training resources as necessary. Position will require travel to clinic locations for training, classroom support, PEP program outreach support, conduct performance evaluations, mentor staff as needed.

REQUIREMENTS:

  • Bachelor's degree in a technical/clinical/business area or 5 years work experience
  • Minimum 5 years of training leadership experience in healthcare IT, business, or education.
  • Experience coordinating large training efforts for new implementations, optimizations, and upgrades across multiple Epic applications and facilities. Classroom, web-based, CBT training. * Comfortable with working remotely and/or traveling to client sites
  • Experience with eLearning authoring systems.
  • Knowledge of Learning Management Systems
  • An excellent understanding of healthcare business and software and the ability to explain technical concepts to non-technical professionals.
  • Strong ability to manage/supervise staff/teams.
  • Translate administrative and operating requirements into clear, specific, and actionable curriculum and then implement those curriculums.
  • Excellent demonstrated planning, execution, communication, relationship, and project management skills.
  • Demonstrable ability to present complex information systems in an accessible manner, so that students efficient and effectively learn and rapidly become productive with information technologies.
  • Demonstrated customer service orientation and ability to work as a member of a multidisciplinary team.
  • Understanding of the relationship between technical functions, overall business needs and processes in a large, complex medical organization.
  • Demonstrated knowledge & proficiency in use of Windows, Word, Excel, PowerPoint, etc
  • Excellent organizational, presentation, analytical, problem solving and technical writing skills.
  • Must have a positive “can do“ attitude and a professional demeanor. Ability to learn quickly, and to obtain Epic System Proficiency level TED certification (as defined by Epic) and Microsoft certification.
  • Ability to work a flexible schedule.
  • Excellent organizational, presentation, analytical, problem solving and technical writing skills.
  • Must have a positive “can do“ attitude and a professional demeanor.
  • Ability to learn quickly, and to obtain Epic System Proficiency level TED certification (as defined by Epic) and Microsoft certification.
  • Ability to work a flexible schedule
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