User Acceptance Testing Manager, Digital Transformation
Hargray Communications
 Peachtree Corners, GA

Job Description

Hargray' s Mission – To Envision and deliver customer delight

At Hargray, we use the latest technology to manage our diverse platforms and support operational success. We foster an environment where innovative solutions are the key to driving our vision. You might be a great fit for us if you love to work in a fast-paced, dynamic environment where time flies as you juggle competing priorities. We are customer service oriented and seek applicants that are strong communicators with the ability to easily interact with multiple business stakeholders.

If you like boundaries and exact specifications, we are not the place for you. We are seeking creative, problem solvers that thrive in challenging circumstances. If you want to enhance your technical skills and have a deep understanding of Digital Transformation, we would love to broaden your skill base. We are a 24/7 customer-focused operation. As with any Digital Transformation rollout you can expect robust challenges and full days. However, there is a very nice tradeoff - you get to work or in one of America's top-rated beach island!

To plan, manage and report on all aspects of User Acceptance Testing for a large OSS/BSS Transformation program. Coordinating all activities and dependencies of UAT to ensure the successful acceptance by the business owners of the delivery, which is a multiple component and technology solution. Supporting defined test strategy and policies, in line with the program delivery and test approach to ensure the alignment of resource, environments and the required activities.

We are open to hiring the right talent in Bluffton, South Carolina or Peachtree Corners, Georgia or remote.

Duties and Responsibilities:-

  • Proven technical expertise with 15 or more years in mid to large size telecom / IT systems integration applications in OSS / BSS space with complete SDLC knowledge
  • Strong understanding of OSS/BSS Telecom Domain in terms of Order Capture/ Order Management / Provisioning / Trouble Ticketing / Billing
  • Strong Testing skills with the ability to perform System, Integration, UAT and Regression Testing
  • To plan, manage and report on all aspects of User Acceptance Testing in line with testing standards and processes including
  • Good understanding of provisioning flow for Voice related Business products for Small, medium, and Enterprise Customers
  • Excellent understanding of software QA cycle and extensive experience in User Acceptance Testing and End to End testing
  • Good expertise in Defect management tools ( Test Rail, JIRA)
  • Ability to work in a team in diverse/ multiple stakeholder environment
  • Serve as an escalation point for testing issues, providing support and recommendations for resolution of issues to projects
  • Produce management reporting on overall test maturity and execution status Reporting of progress to varying levels of stakeholders through the program
  • Identification and approval of UAT scope
  • Capture and planning of UAT preparation and test activities
  • Producing and obtaining approval for plans and schedules
  • Creation of UAT artifacts
  • Coordination of resource required to prepare environments and data
  • Supporting triage of defects and issues
  • Perform additional related responsibilities as requested

Job Requirements

Minimum Qualifications:-

  • Bachelor's Degree in a related field
  • 15 or more years of relevant technical experience in Telecom and or/Technology services
  • 5+ years of extensive experience with large Business or Digital Transformations preferred
  • Highly effective at communicating and collaborating across multiple teams
  • Ability to work in a collaborative multi-application team environment
  • Strong stakeholder and people management skills
  • Experienced in test management
  • Background in supporting business testing and acceptance
  • Experienced in IT delivery supporting business transformation program
  • Ability to report and support communication to multiple levels of stakeholders

Preferred Skills

  • Order Care implementation
  • Proven expertise in Testing the below components: Ericsson Order Care, Ericsson Catalog Manager, Order Manager Service, and Ericsson Adaptive Inventory
  • Have knowledge in software development, methodologies, and design. Experience in Scrum/Kanban is favorable

EOE/ Disability