Specialist IV - Digital Support Specialist
Founded in 1908, CIT (NYSE: CIT) is a financial holding company with approximately $50 billion in assets as of Dec. 31, 2017. Its principal bank subsidiary, CIT Bank, N.A., (Member FDIC, Equal Housing Lender) has approximately $30 billion of deposits and more than $40 billion of assets. CIT provides financing, leasing, and advisory services principally to middle-market companies and small businesses across a wide variety of industries. It also offers products and services to consumers through its Internet bank franchise and a network of retail branches in Southern California, operating as OneWest Bank, a division of CIT Bank, N.A. For more information, visit cit.com.
The Digital Support Specialist reports directly to VP of Digital Support. The Digital Support Specialist assists CIT and OneWest Bank Call Centers as well as OneWest Bank branches and customers with any escalations pertaining to Online Banking, Bill Payment, External Transfer, Mobile Banking, and New Account Applications. The Digital Support Specialist also has delegated authority to assist OWB Branches with negotiations on rates for qualified CD and NMD products.
*Responsible for providing digital support and guidance to our digital customer base. Customer support will be provided through the digital communications received directly from customers as well as occasional call backs to the customer.
*Successful candidates are problem-solvers with strong knowledge of online banking platforms and products, who can eloquently communicate specific information and instructions digitally. They will also have a broad understanding of mobile device/tablet use in a financial institution setting and are self-driven and can work in a fast paced environment.
*The Digital Support analyst will consistently provide an exceptional customer experience by navigating the customer to the best products and services available through digital channel that will fit their specific banking needs.
*Minimum of three (3) years in a financial institution with an emphasis in savings, checking, certificate of deposits accounts
*Knowledge of current online banking functionality available in the financial industry
*Knowledge of the various operating systems available used/compatible with Online Banking ex: Windows, IOS
*Knowledge of the various browsers used/compatible with Online Banking ex: Internet Explorer, Safari
*Knowledge of Mobile/Tablet devices and associated Operating Systems ex: Samsung/Android
*Requires excellent verbal and written communication skills
*Knowledge of computer software programs such as MS Office