Payment Team Lead

Payment Team Lead

Team Leader for Payments

What you'll do:

This is a newly created team who are going to be processing 7500 transactions, totalling up to $63M spend a month, in card payments for our customers, so there will be a massive amount of responsibility on your shoulders. You will be responsible for the day-to-day management of a team of 3 Payment Specialists, which will include setting metrics, directing and monitoring team goals and objectives; helping them to resolve any issues on payments and monitoring the payment queue to ensure payments are being processed to deadlines, quickly and accurately. You will report to a great Director, communicating any errors or issues in a detailed, timely, and accurate fashion and working with them to identify improvement efficiencies for the department, your ideas will be very welcome!

Who you are:

You will have at least 3+ years of supervisory experience in a high volume payment processing/call center environment and you've probably got an Associate's degree in accounting, finance or business, as you need to understand where this role fits into the organisation. You're recognized for your exceptional attention to detail and great analytical skills as well as your ability to motivate, engage and lead a successful team in a fast-paced environment. You're great at developing reports, creating metrics, and measuring productivity and trends using the full MS Suite to do so; you're confident in your abilities to generate new ideas for improving systems and procedures, working with management to implement them.

Where you'll work:

At our beautiful office in Parsippany, with the rest of your colleagues in the Managed Pay team. We have a great onsite staff restaurant and gym.

Who we are:

Our values: Integrity · Excellence · Courage · Selflessness

At Tangoe our vision is to empower our customers to deploy and manage their IT assets and services using our leading technology, great people, and global reach so they can focus on delivering their core business faster, better, and smarter. Our breadth of solutions, depth of services, and range of experience deliver the most robust IT and Expense Management platform in the market. In other words, we're really rather fabulous, and Gartner rates us as "Visionary"!

What we offer:

A competitive salary, along with a whole stack of other benefits too! We're ambitious, friendly, driven, and passionate. If you want to be a part of a like-minded team in an evolving, challenging marketplace, then it's worth us having a chat!

The Legal Stuff in really small print:

More Information About Tangoe:

Tangoe reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws. Tangoe is an Equal Opportunity Employer - Minority/Female/Disability/Veteran/Current Unemployment Status.

Tangoe is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call (973) 257-0300. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

The law requires Tangoe to post a notice describing the Federal laws prohibiting job discrimination. For information regarding your legal rights and protections, please visit Tangoe's career page at

As a Federal Contractor, Tangoe is required to participate in the E-Verify Program to confirm eligibility to work in the United States. For information please visit Tangoe's career page at

Tangoe will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. For information please visit Tangoe's career page at

Notice to Recruiters and Agencies: Tangoe prefers to recruit candidates directly, rather than through a third party recruiter or agency. Do not submit or present your candidate(s) through any means (e-mail, fax, phone, mail, verbal referral) to Tangoe or any employee of Tangoe. In the case of candidate(s) submitted or presented to Tangoe by a recruiter or agency without a signed agreement in place for the specific position or without a specific open requisition, Tangoe explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. To request consideration as a Recruiting Vendor, please contact our recruiting department.