Night Audit

Destination Hotels Park City, UT
Job Overview

Focused on the effortless and seamless movement of guests in and out of the facilities and creating memorable experiences by making emotional connections with all of our guests. In this position, you will have a direct impact on the overall experience of our guests from the moment guests arrive at the hotel until they check out. This is the ideal position for someone who has a passion for guest service, values problem resolution, and enjoys working in a fast-paced environment.

Essential Functions

* Accuracy and accountability of payment verification, process of deposits, check cashing and exchange of currency is essential, ensuring all necessary reports and forms are completed daily.

* Completion of all night audit duties and procedures, including but not limited to, posting of room charges, review and verification of revenues, guest/group account receivables and ledger accounts.

* Responsible for posting invoices in Oracle and making sure that copies of the invoices will be returned back to Accounting Clerk.

* Responsible for welcoming guests and accurately verifying all information during the check-in and check-out process including, but not limited to: proper public relations techniques, a courteously and professionally attitude and tone, identification and credit input and ensuring all posting, cash transactions, account settlements and deposits are handled correctly.

* Review expected arrivals, no-shows, owners and VIP guests to ensure that they are pre-registered, assigned/blocked properly and other departments are notified of room assignment, modifications and special requests. Review the daily room availability, restrictions and logs. Check status of departures on a daily basis. Relay all pertinent information to colleague, supervisors and other organizational departments as necessary.

* Perform clerical duties such as typing correspondence, filing, package receipt and delivery and answering phones. Ensure messages and faxes are handled correctly and proficiently.

Qualifications

* Excellent Communications Skills, both written and verbal, are essential. Must be able to speak, read, write and understand all languages applicable to the job.

* Ability to solve problems and deal with a variety of options in varying situations. The environment is dynamic and always changing. The ability to cope and thrive in a changing environment is essential.

* Must be positive and enthusiastic. Grumpy, despondent, and/or ill- or short-tempered people need not apply.

* Must possess the ability to work as part of a team and be able to work well with others.

* Must possess moderate to advanced computer skills, including, but not limited to knowledge of: Microsoft Office Applications such as Outlook, Word and Excel.

* Must have the ability to follow direction and a willingness to learn.

* Must be able to sit at a desk for up to 4-hours per day; and/or be on your feet for up to 6-hours per day walking; standing; bending; stooping; squatting; stretching; grasping; lifting; carrying; pushing and operating equipment.

* Must be able to stand and exert well-paced mobility for up to 4 hours in length.

* Must be able to lift up to 50 lbs. on a regular and continuing basis; and must be able to lift up to 80 lbs. occasionally.

* Must be able to push/pull carts and equipment weighing up to 250 lbs. on a regular and continuing basis.

* Requires manual dexterity to use and operate all necessary equipment.

* High school or equivalent education required, Bachelor's Degree preferred. No licenses or Certifications applicable.

* Must possess sufficient relevant experience to perform the tasks assigned. Prefer at least two years of hospitality or related experience.

Similar jobs you might like