Sr. Associate Sales

Harbor Freight Tools Panama City, FL
Our Senior Associates (full-time) support the leadership team through operational execution and delivery of a rewarding customer experience.

Our Senior Associates (full-time) are part of a retail team of high‐achievers, who have a passion for excellence, continuous improvement and obsess about getting things done. They are expected to embrace our Mission Statement and Success Drivers for the Senior Associate (full-time) position and demonstrate Harbor Freight Tool's Core Principles.

Profit Maximization

* Consistently exhibit expected behaviors to exceed financial goals

* Model participation in company programs

* Assist and participate in special events

Operational Execution

* Is a Subject Matter Expert in all operational processes and proficient in assigned areas of responsibility

* Mentor and model adherence to Standard Operating Procedures

* Lead timely and accurate completion of workload

* Ensure compliance to company policies and procedures

Talent Optimization

* Model job proficiency and expected behaviors

* Contribute to a team-driven atmosphere

Customer Experience

* Provide and model a helpful customer experience

* Ensure items are in-stock

* Ensure items are priced right

* Maintain a safe, clean, and organized retail store

Success Drivers

Action Oriented

* Is action oriented and full of energy

* Enjoys working hard

* Shows initiative

Flexible

* Learns quickly when facing new problems

* Adapts to and supports change

* Enjoys the challenge of unfamiliar tasks

Composure

* Is calm and professional under pressure

* Does not become defensive or irritated

Functional / Technical Skills

* Has the functional and technical knowledge and skills to do the job at a high level of accomplishment

* Solid judgment and decision making skills

Customer Focus

* Acts with internal and external customers in mind

* Understands how operational execution directly affects the customer experience

* Establishes and maintains effective relationships with customers and associates through respectful and effective communication

Shared Duties

Profit Maximization

* Adherence to Injury Illness Prevention Program

* Participate in execution of special event playbooks

* Participate in execution of Physical Inventory Standard Operating Procedure

Talent Optimization

* Commitment to continued learning and self-development

* Drive and support teamwork

* Respond to questions and provide information to associates as needed

Operational Execution

* Daily Download and Communication Center review

* Act as witness for till, safe, and deposit counts

* Execution of:

* Planograms/Display Planner

* Pricing

* Execution of the Merchandise Management process:

* Floor First Receiving

* Replenishment

* Recalibration

* Cycle Counts

* Complete forklift certification and operate as needed

Customer Experience

* Meet Customer Experience expectations

* Friendly

* Available

* Quick

* Model and participate in:

* Name Collection

* Extended Service Plan Program

* Inside Track Club Program

* Efficient processing of transactions

* Execution of daily cleaning checklist

* Execution of store and stockroom recovery standards

Position-Specific Duties - Sales

* All Senior Associate (full-time) responsibilities are shared. However, a Senior Associate will typically be scheduled more than 50% of their time in their specific area of responsibility as well as other duties as assigned.

Experience

* Minimum of one year experience in retail or Customer Service

Education

* High School graduate/Equivalent preferred

Physical Requirements

* Ability to communicate with customers and associates in person and via e-mail and telephone

* Ability to intermittently lift, push and/or pull up to 50 pounds

* Requires standing and moving for an entire shift

* Ability to lift, bend, kneel, climb, crawl and/or twist

* Ability to safely climb up and down a ladder

* Ability to become forklift certified and physically able to operate a forklift in accordance with IIPP

Availability

* Ability to work a flexible schedule, including evenings, holidays, overnights and weekends as necessary to meet the needs of the retail business. Regular attendance is an essential function of the job