User Researcher

Varian Medical Systems, Inc. Palo Alto, CA
Job Description

Are you interested in partnering with customers to develop leading solutions for advancing cancer treatment? Do you want to collaborate with a talented group of peers who will inspire you every day? To increase our velocity, we're looking for a senior user researcher to join our user experience team in our mission to provide doctors with the means of helping patients around the world to beat cancer.

The Senior User Experience Researcher will join us in our Palo Alto office to help us bring high-quality user experiences to our customers. A successful candidate will have experience in both design research and human factors. You will be responsible for executing a variety of user research studies to support the development and iteration of hardware and software products, as well as the advancement of customer empathy.

Job Responsibilities:

* Partner with user interface designers, product managers, and other stakeholders to identify research needs.

* Develop plans for user research activities across the product lifecycle from early stage design and product definition activities to post-release assessment.

* Understand and incorporate business and technical requirements in research strategies.

* Work with product teams to define user experience goals and metrics

* Design and conduct a variety of research studies including contextual inquiry, user interviews, focus groups, task analysis, card sorting, expert reviews, design walkthroughs, formative and summative usability tests, and surveys.

* Synthesize research findings into meaningful themes and translate these results into actionable user centered design and product goals.

* Evangelize Research findings to stakeholders through written reports and oral presentations.

* Advance the user experience team's research toolbox by trying out new research techniques and deliverables.

Job Requirements


* 10 + years of experience in user research with an emphasis on research related to software and hardware product design.

* Masters in Human Factors, Human Computer Interaction, Cognitive Science, or closely related field.

* Excellent knowledge of all aspects of User Centered Design process and the ability to apply them flexibly across a variety of project types.

* Experience with design control and regulatory practices and standards for medical devices or similar regulated industry is preferred.

* Extensive experience working with designers, product managers, and engineers in a fast-paced, rapidly changing environment.

* Ability to rapidly revise and improvise research plans as needed.

* Experience with Agile methodologies is a plus. • Experience with in-lab and remote, user research tools (e.g., Morae suite, User zoom).

* Proven project management skills and track record of delivering commitments on time.

* Ability to prioritize time between multiple projects, and stay flexible with changing schedules and projects while working with multiple teams.

* A proven track record of working well with multi-disciplinary/multi-cultural teams.

* Excellent analytical ability, especially with regard to observation of user behavior.

* Strong oral and written communication skills.

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