User Assistance Developer

Varian Medical Systems, Inc. Palo Alto, CA
Job Description

Description of Team

The Global Product Labeling team is responsible for creating, maintaining, and localizing user assistance for the Varian Oncology Systems software and hardware products. We take care of instructions for use, reference, safety, and administration guides, online help systems, and other customer-facing documentation.

Varian Medical Systems offers a respectful, friendly, open, and international working environment, regular training and education, flexible work time management, competitive salaries, and excellent fringe benefits.

Description of Position

In this position within a global, multicultural team with presence in North America, Europe, and India, you will develop and maintain user assistance in close collaboration with colleagues, product management, and scientific partners worldwide.

Job Requirements

Specific Responsibilities

* Creates, develops, plans, writes, and edits instructional, operational, maintenance, or test procedures for print, multimedia, or web-based publications.

* Conducts interviews with various users and technical staff to gather data for documentation.

* Researches and translates technical information into manuals and/or web-based documents for nontechnical and technical users. May document engineering processes and specifications.

* Recommends formats responsive to technical and customer requirements.

* Produces products that conform to corporate documentation and quality assurance standards.

* Coordinates work and deliverables with Project management and authoring team.

Desired Qualifications

* Bachelor's degree (or equivalent experience) and 8 years of related experience, or Master's Degree with 6 years of related experience.

* Excellent English language skills, written and verbal.

* Excellent problem-solving skills; careful attention to detail and quality.

* Experience in authoring quality documentation in English for an international audience.

* Knowledge of authoring, globalization, and localization best practices.

* Knowledge of DITA and content management systems; familiarity with multimedia and technical documentation formats.

* Solid experience working with authoring tools such as XML editors, FrameMaker, and Adobe Acrobat.

* Experience using business tools such as Microsoft Word, Excel, and PowerPoint.

* Experience or great interest working in the medical domain.

* Experience working in regulatory environments a plus.

* Good communication and teamwork skills, experience in working within local and remote global teams

* Travel: approx. 10%.