Technical Support Analyst (Product Service)
Rheem
 Oxnard, CA

A

Career at Rheem: Where Comfort Is Your Calling

At Rheem, we’re dedicated to

bringing comfort to people’s lives. And, as a leading global manufacturer of

heating, cooling and water heating equipment, we’re innovating all-new ways to

deliver just the right temperature while saving energy, water and supporting a

more sustainable future. It’s an exciting challenge that requires a team of

talented, passionate people with a diverse set of skills. From engineers to

accountants, sales professionals to support experts, Rheem depends on people to

power our innovations. Join Rheem, and help shape the future of products that

impact people’s lives—every day.

The Technical Support Analyst provides advanced assistance to

customers over the phone or through electronic communication in diagnosing and

solving documented and undocumented service and installation issues; which may

involve internal controls, external controls and integration with building

automation systems.

This position will serve our Raypak

Division, located in Oxnard, CA

WHAT

YOU’LL DO

  • Provides
    verbal and written technical assistance to customers on product service,
    installation, repair and general product questions for complex multi-family
    and/or large scale commercial projects.
  • Troubleshoots
    errors, diagnoses problems, explains and initiates repairs process.
  • Explains
    and interprets warranty information to customers as they apply to products.
  • Arranges
    for malfunctioning or defective items to be returned for repair or replacement.
  • Uses
    computerized system for tracking requests, troubleshooting problems, assessing
    parts or spares inventory, documenting resolutions, or determining warranty
    eligibility.
  • Follow-up
    on calls to ensure resolution.

WHAT

YOU NEED

  • 4-6
    years field service experience performing field wiring, programming,
    commissioning and integration of programmable logic controllers.
  • 4-6
    years’ experience as a Technical Support Analyst or Authorizations
    Representative in insurance/manufacturing industry
  • 2-4
    years Customer service related experience in the insurance/manufacturing
    industry

REQUIRED EDUCATION/EXPERIENCE:

  • Associate's
    Degree

PREFERRED EDUCATION/EXPERIENCE:

  • Ability to
    read, write, and comprehend technical instructions, short correspondence, and
    memos.
  • Ability to
    carry out instructions furnished in written, oral, or technical diagram form.
  • Must have
    excellent problem solving skills for technical products.
  • Ability to
    support multiple products and prioritize multiple projects.
  • Must be
    able to work weekends, staggered shifts, and holidays.
  • Bilingual
    in Spanish preferred.

Rheem

is an Equal Opportunity Employer

Notice to Third Party Recruitment Agencies:

Please note that

Rheem and its subsidiaries do not accept unsolicited resumes from recruiters or

employment agencies. In the absence of an executed Recruitment Services

Agreement, there will be no obligation to any referral compensation or

recruiter fee. In the event a recruiter or agency submits a resume or candidate

without an agreement, Rheem and its subsidiaries shall explicitly reserve the

right to pursue and hire those candidate(s) without any financial obligation to

the recruiter or agency. Any unsolicited resumes, including those submitted to

hiring managers, shall be deemed the property of Rheem.

If your agency would like to be

considered as a potential future recruiting partner, please leave your

contact information at TalentAcquisition@rheem.com