Associate Project Manager

Data Recognition Corporation Osseo, MN
Responsibilities

This position provides customer service and administrative assistance to support state assessment projects.

Position Responsibilitie

* Respond to customer questions and concerns at the district and school level. Research and resolve customer questions and issues. Escalate issues as needed.

* Interact with team members and other DRC departments to obtain or provide information regarding current projects, prioritize work, and coordinate tasks to meet deadlines.

* Provide work direction to seasonal (temporary) employees as necessary and monitor quality of their work.

* Write,edit and proof project materials (email correspondence, client bulletins,procedures, etc.)

* Manage customer service deliverables supporting state assessment projects. Projects include developing training modules, state user guides, and other program defined requirements.

* Provide project management staff with project support including logging customer calls, telephone and email communications, database maintenance, quality checking, report assembly, and coordinating shipping.

* Make off-site visits to other DRC facilities and outside vendors as needed.

Qualifications

* Bachelor's degree

* Proficiency in Microsoft Office software (Word and Excel); MS Project and Access experience is a plus

* Demonstrated customer service and problem solving skills

* Strong communication skills, both verbal and written

* Strong organizational skills

* Excellent working knowledge of desktop, mobile devices and their operating systems (such as Google, Apple and Microsoft systems).

* Ability to work effectively as part of a team

Minimum Expectations

* Report to work promptly when scheduled

* Be able to work under supervision and accept feedback

* Relate effectively and work respectfully with diverse work groups

* Ability to consistently perform well during times of increased work load

* Set and meet deadlines

* Manage multiple job tasks simultaneously

Reporting to this position: No direct reports

Data Recognition Corporation is an Affirmative Action/Equal Opportunity Employer, M/F/D/V

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