Operations Supervisor 2 / Oshkosh, WI

US Bank Oshkosh, WI
Adheres to operational policies to ensure accurate and efficient operations.

Plans and schedules the daily work flow and monitors daily performance utilizing the management tool to ensure correct reporting was completed by the employees.

Assists with resolving problems and referring more complex problems to the manager as necessary.

Assists with developing staff by participating or conducting productivity meetings, team meetings and huddles.

Identifies and assists with implementing process improvements.

Monitors daily service levels and reports findings to management.

Participates in projects when necessary.

Provides information and data for audits and controls regarding internal business line functions when requested.

Basic Qualifications

* High school diploma or equivalent

* Three or more years of operations experience in the financial services industry

* One or more years of supervisory experience

Preferred Skills/Experience

* Strong knowledge of operation functions, systems, policies and procedures for the assigned area

* Thorough knowledge of computer applications and/or the equipment used in the assigned area

* Good organizational, decision-making, and problem-solving skills

* Strong interpersonal, verbal and written communication skills

* Ability to manage multiple tasks/projects and deadlines simultaneously

* Ability to adapt quickly and effectively to change

* Possess a positive attitude and a strong personal code of ethics