Financial Services Representative II

Cape Cod Five Cents Savings Orleans, MA
GENERAL SUMMARY: In this customer facing role, the Financial Services II will provide exceptional customer care to the Bank's customers assisting them with daily transactions, inquiries, problem resolution and basic banking transactions at a full-service Cape Cod Five Retail Bank location.

ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES:

* Develops rapport with customers, greeting customers by name, understand account ownership types and authority, being responsive and timely with correspondence and problem resolution, while display a caring attitude (GUEST philosophy)

* Provide excellent customer care to customers relative to daily transactions, addressing inquiries, and problem resolution, in accordance with Bank policies and procedures

* Performs basic banking transactions including: processing deposits and loan payments, verifying cash and endorsements, check cashing, money orders and treasurer's check issuance and savings bond redemption

* Safeguards customer trust by upholding duty of customer confidentiality

* Works to develop a comprehensive knowledge of the Bank's products and services offered, taking responsibility to request assistance for further development needs

* Must comply with all required regulations, guidelines, and policies

* Timely completion of all assigned learning activities

* Actively participate in branch meetings and one-on-one coaching sessions

* Provide excellent customer care to customers regarding daily transactions, addressing inquiries, and problem resolution, in accordance with Bank policies and procedures.

* Learns to fulfill all branch closing activities

* Introduces and advises on the Bank's deposit and consumer loan products and services to appropriately meet customer needs in a proactive manner

* Proficient in determining customer's existing and prospective financial needs and identifies referrals to other business lines (Investment Services, TAM, Commercial, Cash Management, etc.)

* Maintain a working knowledge of product and service offerings including consumer, business, non-profit, retirement, Online Banking, BillPay, debits cards

* Assists customers in preparing loan applications for home equity products and personal loans

* Participation/volunteerism in community groups and events

* Additional duties as assigned

EDUCATION, CERTIFICATIONS:

* High School Diploma or G.E.D. required

* Associates Degree or pursuing higher education degree

KNOWLEDGE, SKILLS & ABILITIES:

* Minimum one year cash handling experience preferred

* Minimum one year customer service experience

* Eligible for NMLS registration

* Prior customer relationship building experience

* Must have cyber security awareness to protect the digital environment, the Bank, and customers

COMPETENCIES:

* Problem Solving

* Relationship Building Skills

* Proficient Verbal and Written Communication Skills

* Critical Thinking Skills

* Courage

* Technology Savviness/Digital Enthusiast

* Financial Comprehension

* Adaptability and Flexibility

* Sales Aptitude

* Eager Learner

* Learning Agility

* Superior Customer Service