Telephonic Registered Nurse (RN) – Accredo
 Orlando, FL



The primary purpose of this position is to provide telephonic education to patients and caregiver following the Clinical Protocols and working within the nursing scope of practice and guidelines.


Perform Clinical Assessment and provide disease and drug specific education to the patient and caregiver

The Clinician is responsible for documenting the assessment and any clinical intervention according to the Clinical program and nursing scope of practice and guidelines

Collect clinical data as determined by the Clinical Programs and nursing scope of practice and guidelines

Report Adverse Drug Events that have been experienced by the patient in accordance with the FDA and Pharmaceutical requirements

When clinically necessary, contact the patient's treating physician to inform him/her of any previously unreported new disease state specific symptom(s), medication adherence issues and any other health related matters that were identified on the Clinical Assessment

Conduct peer-to-peer quality documentation audits and provide feedback to management

Assist the Clinical Department with new hire training and mentoring to ensure adherence to processes and procedures

Assist the clinical leadership team with developing training documents and Care management coordination as required

Responsible for good housekeeping techniques, adhering to quality and production standards while complying with all applicable company, state and federal safety and environmental programs and procedures

Other duties as assigned


  • Telephonic skills: call center , Case Management
  • Home health , med/surg – this would demonstrate a well-rounded nurse with clinical skills
  • Very Strong Technical ability: this is key -toggle between screens ect
  • Must have a clear and active license and have completed their NCLEX in the US .


High School Diploma or GED required

Registered Nursing License required

College Degree preferred or 8-11 years of relevant experience required.

2-5 years of relevant experience with Bachelor's Degree or 5-8 years of relevant experience with Associates's Degree

Valid, unrestricted driver's license in state of relevance.

Proficient in MS Office applications

Knowledge and experience in the areas of Neurology /Multiple sclerosis, Rheumatology, Dermatology, Pulmonology, Gastroenterology, Infectious Disease, Asthma, Oncology, or Pediatrics

Good phone etiquette and previous telephonic clinician work experience is preferred

Demonstrated ability to work cross-functionally to solve complex problems and improve quality and service

Good interpersonal, problem solving, verbal and written communication skills

Demonstrated ability to multi-task, detail orientation and the ability to adapt in a dynamic fast paced work environment


Through our range of health care products and services offered, Accredo team members provide in-depth care for patients with chronic health conditions like hemophilia, oncology, rheumatoid arthritis and growth hormone deficiency. In addition to health care products, we provide comprehensive management services – including outcomes measurement, counseling, clinical care management programs, social services and reimbursement services. By performing in these very high-touch roles, employees have a daily opportunity to make a positive impact on their patients' lives.


At Express Scripts, we dare to imagine a better health care system, and we're driven to make it happen. Where some see obstacles, we see possibilities. We're challengers, difference-makers and opportunity-seekers, united with our partners in pursuit of a simpler, more sustainable system and better health for all.

We have always acted first to take on the toughest challenges. We uniquely partner across the health care ecosystem to uncover opportunities, take action, advance health care and deliver better outcomes – like no one else can. We believe health care can do more. We are Champions For BetterSM.

Express Scripts, part of Cigna Corporation, unlocks new value in pharmacy, medical and beyond to further total health for all.

About Cigna

Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. We offer an integrated suite of health services through Cigna, Express Scripts, and our affiliates including medical, dental, behavioral health, pharmacy, vision, supplemental benefits, and other related products. Together, with our 74,000 employees worldwide, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation.

When you work with Cigna, you'll enjoy meaningful career experiences that enrich people's lives while working together to make the world a healthier place. What difference will you make? To see our culture in action, search #TeamCigna on Instagram.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require an accommodation based on your physical or mental disability please email: Do not email for an update on your application or to provide your resume as you will not receive a response.