Sales Team Lead - Call Transfer/Inbound

Hilton Grand Vacations (HGV) Orlando, FL
Job Description

What will I be doing?

As a Team Lead, you would be responsible for executing your position's responsibilities in alignment with our Spirit of Service culture and driving company success through performing the following tasks to the highest standards:

  • Developing and training Team Members to ensure understanding of company policies, standards of conduct, basic sales techniques, dialer protocol and HGV product knowledge.
  • Assist in executing the overall team production plan.
  • Provide direction for Team Members with emphasis on increasing package sales and Volume per Guest while ensuring that the team is living the Hilton values and providing our guests the highest degree of customer service.
Qualifications

What are we looking for?


  • Minimum 1 year experience in training
  • 6 months timeshare/contact center sales experience

What will it be like to be a Team Member with Hilton Grand Vacations?

At Hilton Grand Vacations, the foundation of our culture is about putting people first, beginning with our customer. By allowing the power of our customers to inspire the best in us, we empower our Team Members to become proud owners of accountability, we solidify our leadership position in the industry, and we help our customers get the most out of their vacation ownership journey through the world-class properties and unparalleled experiences we offer them.
Through inspired ownership, continual evolution, and a commitment to uphold the highest standards, our Team Members feel proud, our customers feel valued, and every encounter feels simply grand. And that comes with grand opportunities for growth.
Hilton Grand Vacations Inc. (NYSE:HGV) is recognized as a leading global timeshare company. With headquarters in Orlando, Fla., Hilton Grand Vacations develops, markets and operates a system of brand-name, high-quality vacation ownership resorts in select vacation destinations. The Company also manages and operates two innovative club membership programs: Hilton Grand Vacations Club® and The Hilton Club®, providing exclusive exchange, leisure travel and reservation services for more than 285,000 Club Members. For more information, visit http://www.hgv.com/ and http://www.hiltongrandvacations.com/.
EOE/AA/Disabled/Veterans