Sales Team Lead - Call Transfer/Inbound
What will I be doing?
As a Team Lead, you would be responsible for executing your position's responsibilities in alignment with our Spirit of Service culture and driving company success through performing the following tasks to the highest standards:
- Developing and training Team Members to ensure understanding of company policies, standards of conduct, basic sales techniques, dialer protocol and HGV product knowledge.
- Assist in executing the overall team production plan.
- Provide direction for Team Members with emphasis on increasing package sales and Volume per Guest while ensuring that the team is living the Hilton values and providing our guests the highest degree of customer service.
What are we looking for?
- Minimum 1 year experience in training
- 6 months timeshare/contact center sales experience
What will it be like to be a Team Member with Hilton Grand Vacations?