POSITION TITLE: Ice Operations Retail Team Member
DIRECT REPORT: Ice Operations Retail Team Lead
DEPARTMENT: Ice Retail Operations
POSITION STATUS: Part-time, hourly position
PRINCIPAL FUNCTION: Work in Ice Operations area of the Pro Shop. Greet customers arriving to the retail area, assist customer in locating selection of purchase or sizes and perform exceptional customer service.
- Familiar with merchandise lines and can explain products to customers
- Perform proper sizing of equipment for customers
- Knowledge of product and departmental policies regarding returns and other customer service issues and can explain to the customer.
- Show accuracy in cash handling and has knowledge of what forms of payment we accept.
- Performs duties ranging from lifting, stocking, reaching, climbing and organizing stock. This requires standing the majority of the work shift.
- Perform skate sharpening and storage of sharpening supplies and equipment as assigned.
- Perform basic maintenance of rental skates including sharpening.
- Maintain a neat and professional personal appearance, by wearing the MVP Sports Clubs uniform (see uniform matrix) and name badge.
- Perform other duties as assigned.
- Must be 18 years of age.
- High school diploma or relevant work experience preferred.
- Above average ability to skate.
- Ability to work courteously but firmly with people.
- Ability to establish and maintain effective customer working relationships with the public.
- CPR and First Aid certifications.
- Physical Requirements: Bend, stoop, crouch, climb, stand, sit and turn/pivot; Lift/lower, push, pull and carry up to 40 lbs; perform office tasks using simple hand grasping, fine hand manipulation and reach associated with assigned tasks such as paperwork, typing, and/or word processing, filing, calculating and use of telephone; See, hear, and speak with sufficient capability to perform assigned tasks and maintain proper job safety conditions.
BENEFITS: Athletic Club access for team member and immediate family, one free adult hockey league, discounts on membership for additional family members, member rates for participation in lessons/programs and 25% retail discount.