Retail Team Member: Hockey & Figure Skating Pro Shop*
MVP Sports Clubs
 Orlando, FL

POSITION TITLE: Ice Operations Retail Team Member

DIRECT REPORT: Ice Operations Retail Team Lead

DEPARTMENT: Ice Retail Operations

POSITION STATUS: Part-time, hourly position

PRINCIPAL FUNCTION: Work in Ice Operations area of the Pro Shop. Greet customers arriving to the retail area, assist customer in locating selection of purchase or sizes and perform exceptional customer service.

RESPONSIBILITIES:

  • Familiar with merchandise lines and can explain products to customers
  • Perform proper sizing of equipment for customers
  • Knowledge of product and departmental policies regarding returns and other customer service issues and can explain to the customer.
  • Show accuracy in cash handling and has knowledge of what forms of payment we accept.
  • Performs duties ranging from lifting, stocking, reaching, climbing and organizing stock. This requires standing the majority of the work shift.
  • Perform skate sharpening and storage of sharpening supplies and equipment as assigned.
  • Perform basic maintenance of rental skates including sharpening.
  • Maintain a neat and professional personal appearance, by wearing the MVP Sports Clubs uniform (see uniform matrix) and name badge.
  • Perform other duties as assigned.

QUALIFICATIONS:

  • Must be 18 years of age.
  • High school diploma or relevant work experience preferred.
  • Above average ability to skate.
  • Ability to work courteously but firmly with people.
  • Ability to establish and maintain effective customer working relationships with the public.
  • CPR and First Aid certifications.
  • Physical Requirements: Bend, stoop, crouch, climb, stand, sit and turn/pivot; Lift/lower, push, pull and carry up to 40 lbs; perform office tasks using simple hand grasping, fine hand manipulation and reach associated with assigned tasks such as paperwork, typing, and/or word processing, filing, calculating and use of telephone; See, hear, and speak with sufficient capability to perform assigned tasks and maintain proper job safety conditions.

BENEFITS: Athletic Club access for team member and immediate family, one free adult hockey league, discounts on membership for additional family members, member rates for participation in lessons/programs and 25% retail discount.