Retail Team Member: Hockey & Figure Skating Pro Shop*
MVP Sports Clubs
 Orlando, FL

POSITION TITLE: Ice Operations Retail Team Member

DIRECT REPORT: Ice Operations Retail Team Lead

DEPARTMENT: Ice Retail Operations

POSITION STATUS: Part-time, hourly position

PRINCIPAL FUNCTION: Work in Ice Operations area of the Pro Shop. Greet customers arriving to the retail area, assist customer in locating selection of purchase or sizes and perform exceptional customer service.


  • Familiar with merchandise lines and can explain products to customers
  • Perform proper sizing of equipment for customers
  • Knowledge of product and departmental policies regarding returns and other customer service issues and can explain to the customer.
  • Show accuracy in cash handling and has knowledge of what forms of payment we accept.
  • Performs duties ranging from lifting, stocking, reaching, climbing and organizing stock. This requires standing the majority of the work shift.
  • Perform skate sharpening and storage of sharpening supplies and equipment as assigned.
  • Perform basic maintenance of rental skates including sharpening.
  • Maintain a neat and professional personal appearance, by wearing the MVP Sports Clubs uniform (see uniform matrix) and name badge.
  • Perform other duties as assigned.


  • Must be 18 years of age.
  • High school diploma or relevant work experience preferred.
  • Above average ability to skate.
  • Ability to work courteously but firmly with people.
  • Ability to establish and maintain effective customer working relationships with the public.
  • CPR and First Aid certifications.
  • Physical Requirements: Bend, stoop, crouch, climb, stand, sit and turn/pivot; Lift/lower, push, pull and carry up to 40 lbs; perform office tasks using simple hand grasping, fine hand manipulation and reach associated with assigned tasks such as paperwork, typing, and/or word processing, filing, calculating and use of telephone; See, hear, and speak with sufficient capability to perform assigned tasks and maintain proper job safety conditions.

BENEFITS: Athletic Club access for team member and immediate family, one free adult hockey league, discounts on membership for additional family members, member rates for participation in lessons/programs and 25% retail discount.