Quality Assurance Officer (Seasonal)

Vistana Company Overview

Vistana™ Signature Experiences, Inc. an operating business of ILG, Inc. develops, owns, markets and operates upper-upscale villa resorts, offering ownership and rental opportunities. Vistana is the exclusive provider of vacation ownership for the Sheraton and Westin brands and an authorized partner of the Starwood Preferred Guest program. Through the Vistana Signature Network™ (VSN), our Owners can transform the way they travel - enjoying the flexibility to vacation when they want, where they want, how they want. Vistana™ Signature Experiences offers exciting and rewarding career opportunities in inspiring destinations from majestic Maui to the snow peaked mountains of Avon/Vail. If you're passionate about selling, supporting, or communicating a unique vacation lifestyle, we're passionate about you becoming part of the Vistana family. For more information, please visit: https://www.vistana.com.


Sheraton Vistana Villages - 12401 International Dr, Orlando, FL 32821

Sheraton Vistana Villages is ideally located in Orlando, which is the Nations' number 1 tourism destination with 62 million visitors annually. We were voted Best Family Experience as an SPG® Member Favorite, and our Bella pool was vote one of Florida's best on TripAdvisor. Our resort is located on International, Orlando places you within 3 miles of popular attractions like SeaWorld and Discovery Cove. We are a Vacation Ownership resort that also rents villa (1 and 2 bedroom villas with kitchen, dining / living room, patios etc.) that are not occupied by our Owners.

Job Description

The Quality Assurance Officer is responsible to provide assistance to the Sales department and the Document Origination department by accurately and efficiently confirming vacation ownership purchase contracts. This includes ensuring the ownership agreements are executed properly and within the established resort goal and company financial and sale guidelines. Additional responsibilities include providing the customer with a branded purchasing experience, assisting management with continually improving the working environment and procedural processes to achieve higher levels of quality performance.


* Adhere to the Department Standards of Performance

* Bilingual (preferred)- Spanish /English or Portuguese /English

* Proven wide range of administrative services (1 -3 years preferred)

* Computer literate to include Microsoft Office

* Excellent attention to detail

* Able to handle multiple tasks in a fast paced environment

* Title closing experiences a plus

* Strong Customer Service Focus (3-5 years preferred)

* Excellent oral and written communication skills

* Sustain a professional demeanor at all times

* Transition from low demand to high demand tasks easily with minimal stress.

Diversity Commitment

At Vistana, we celebrate the diversity of people, ideas and cultures. We believe our differences are what make us better – a better place to work, a better place to grow, enabling a better way to see the world.

Equal Employment Opportunity

The Company is committed to providing equal employment opportunities in all employment practices, without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, veteran's status, disability, sexual orientation, gender identity, or gender expression. The Company complies with the law regarding reasonable accommodation for disabled employees and applicants.

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