State of Florida
 Orlando, FL

Requisition No:702718

Agency: Financial Services


Position Number:43000260

Salary: $40,000.08

Posting Closing Date: 08/09/2022







We anticipate filling multiple positions with this advertisement.

High School Diploma or equivalent isrequired.

Preferencewill be given to applicants with a bachelors degree or higher from an accredited college or university with major course work in insurance or risk management.

Applicants arerequiredto have experience as an insurance representative, insurance agent or insurance adjuster for an insurance agency or insurance company or a degree in insurance or risk management

Fluent in English and Spanish (oral and written)preferred.

Travel may be required. Must have the ability to travel for a period of 7-10 days. Position serves as a First Responder to help carry out DFS responsibilities in the event of a natural disaster.

Position may require early mornings, nights, weekends or holiday work, as directed by the supervisor.

This position will start at the annual salary of $40,000.08.

This position requires a security background check, including fingerprint as a condition of employment.

Employees of the Department of Financial Services are paid on a monthly pay cycle.

Responses to qualifying questions must be clearly supported by the state application and any omission, falsification or misrepresentation in the answering of the qualifying questions will be cause for immediate elimination from the selection process.

Minimum Qualifications for this position include the following REQUIRED ENTRY LEVEL KNOWLEDGE, SKILLS AND ABILITIES:

  • Knowledge of basic principles of risk management and general insurance practices.
  • Knowledge of techniques for handling issues and complaints and dealing with the public including the angry public.
  • Skill in use of computers.
  • Skill in use of WORD.
  • Ability to communicate effectively orally and in writing.
  • Ability to review and resolve insurance complaints.
  • Ability to effectively manage workload and work well independently.
  • Ability to work well in a team environment and to establish and maintain effective working relationships with others.


This position serves as a customer advocate, providing guidance and assistance to the insurance buying public by answering questions and resolving problems relating to personal lines auto and residential property insurance.

Responsible for providing guidance and assistance via the Consumer Helpline (telephone), personal contact, and/or correspondence with insurance purchasers, claimants, attorneys, agents, and adjusters. Handles referrals from other government agencies and other areas of the Department including other state agencies and other states insurance departments. Advocate by contacting regulated entities, and licensees in order to resolve insurance related issues and, when applicable, seeks monetary recoveries.

Reviews, examines, and evaluates personal lines auto and residential property insurance contracts to determine rights, coverage, exclusions and conditions. Monitors compliance with statutes and rules governing claim handling, denial of claims or coverage, and cancellation or non-renewal of insurance contracts. When alleged violations are discovered, properly documents files and refers alleged violation(s) to other areas of the Department for further investigation and action.

Answers Helpline calls from customers concerning insurance fraud and the rehabilitation and liquidation of insurers related to residential property insurance.

When needed, the position will answer Helpline calls from customers concerning AgentLicensing, Unclaimed Property, and Florida Get Lean.

Attends meetings and training programs that are pertinent to the duties of the position.

Travel may be required.

The incumbent in this position is a member of the DFS disaster response team and in thatcapacity may be required, on short notice, to perform duties in support of disaster reliefefforts. Performs other duties and responsibilities as directed by management.

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS PREFERENCE. Pursuant to Chapter 295, Florida Statutes,candidates eligible for Veterans Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements.Candidates claiming Veterans Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.