Guest Services Specialist – Bartch Transplant House – Orlando – Part Time - Evenings - Weekends

Adventist Health System Orlando, FL
Job Description

Guest Services Specialist – Bartch Transplant House – Orlando – Part Time

Orlando seeks to hire Guest Services Specialist who will embrace our mission to extend the healing ministry of Christ.

Facility Profile:

Located on a lush tropical campus, our flagship hospital, 1,107-bed Florida Hospital Orlando, serves as the major tertiary facility for much of the Southeast, the Caribbean and South America. Florida Hospital Orlando houses one of the largest Emergency Departments and largest cardiac catheterization labs in the country. We are already one of the busiest hospitals in the nation, providing service excellence to more than 32,000 inpatients and 125,000 outpatients each year.

Work Hours/Shifts:

Saturday and Sunday, 3:00pm-11:30pm (various)

Job Summary:

Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all. The Guest Services Specialist position is fundamental to The Bartch Transplant House and Circle of Friends Homes as it presents the first and most important impression of our organization to guests and visitors. As the first point of contact, Guest Services explains house policies and procedures to new visitors and guests along with other clerical duties. Team member participates in house activities and events when possible during business hours. Guest Services Specialist assists in tracking and communicating occupancy statistics, paperwork and bookkeeping as needed.

Knowledge, Skills, Education, & Experience Required:

* 1-2 years of customer service or hospitality experience

* Knowledge of software applications: Microsoft Word, Excel, PowerPoint, etc.

* Ability to maintain databases.

* Interacts professionally with staff and guests. Provides a positive welcoming attitude to all.

* Ability to multitask in a fast pace, limited staff environment.

* Strong communication skills with ability to understand written and verbal instructions.

* Self-motivated, detail-orientated and organized; ability to work independently and as a team.

* Respects and maintain confidentially of all guests, staff, and volunteers.

* Good listening skills.

* Ability to be friendly, tactful, compassionate, and able to cope with and offer comfort to people in periods of intense emotion and stress, yet able to remain objective.

* Associate degree in Hospitality Management, Business, Communications or related field (preferred)

* 1-3 years of experience in hospitality management, business, communications or related field or (preferred)

* 2 years of experience as office, hotel, or guest services receptionist (preferred)

* Organizational and problem solving skills (preferred)

* Point of Sales and Customer Relationship Management (CRM) software (preferred)

Licensure, Certification, or Registration Required:

* N/A

Job Responsibilities:

Demonstrates through behavior Florida Hospital's Core Values of Integrity, Compassion, Balance, Excellence, Stewardship and Teamwork as outlined in the organization's Performance Excellence Program

* Performs house duties including, but not limited to, greeting guests, checking in-out, taking reservations, collecting payment/donations, answering phones, selling stamps and other gift items, cashing deposits at the hospital, arranging shuttle transportation, picking up donated food items as needed, sorting and distributing mail.

* Interacts professionally and compassionately with all guests and staff; provides positive, welcoming, healing and mission driven environment for all and assistance with wayfinding and accommodations.

* Explains and enforces house policies, procedures and rules for staying at the home to guests.

* Manages inventory of all non-monetary donations (food, supplies, etc.).

* Ensure kitchen area is kept stocked and clean; ensure front desk, office, and storage supply areas are kept stocked and clean; free of clutter.

* Assists with training volunteers, house activities, projects and events as needed and assigned.

* Maintains house cleanliness and laundry for turnover of rooms.

* Serves as backup resource for other duties of the house and shift coverage as needed.

* Other duties related to home operations and serving guests as assigned

If you want to be a part of a team that is dedicated to delivering the highest quality in patient care, we invite you to explore the Guest Services Specialist opportunity with Orlando and apply online today.

Job Keywords:

hospitality, customer service, front desk

Position Location: Orlando

Job: Other Non-Clinical Professional

Organization: Florida Hospital

Primary Location: US-FL-Orlando

Schedule: Part-time

Shift: Day

Job Level: Staff / Associate

Education Level: None

Travel: No

Job Posting: Jun 13, 2018, 8:25:23 AM