Golfer Care Specialist - Seasonal

NBC Universal Orlando, FL
Responsibilities

Duties

* Provide Golfer Care customer service leading to unparalleled, personalized service through all possible channels (phone, email, web, mobile, et al.)

* Deliver our "why" and commit to fostering and growing outstanding service

* Enthusiastic and pro-active; think quickly and solve problems efficiently and effectively

* Consistently over-deliver for our golfers while creating "wow" moments for them!

* Passionate in understanding our golfers' needs and transforming insight into awesome experiences

* Maintain a high energy, engaging, service culture

* Participate in efficient daily workflow processes through the use of operational metrics to gauge performance and ensure timely service

* Participate in a quality program to certify that a high level of accuracy and Golfer Care are consistently delivered, utilizing NPS as the primary driving metric

Qualifications/Requirements

Qualifications/Requirements :

Requirements

* At least 6 months working in a fast paced customer service or call center environment

* High school diploma, GED or equivalent

* Strong communication skills (verbal and written)

Additional Job Requirements

* Interested candidate must submit a resume/CV through www.nbcunicareers.com to be considered.

* Must be willing to work in Orlando, FL.

* Must have a valid driver's license

* It is the policy of NBCUniversal and NBCUniversal' s affiliated businesses to consider all qualified applicants for employment without regard to race, color, religion, national origin, sex (including pregnancy) sexual orientation, age, disability, veteran status or other characteristics.

Desired Characteristics

Desired Characteristics :

Desired Characteristics

* Knowledge of golf and tee times distribution preferred

* Familiarity with Salesforce.com extremely helpful

* Strong team player

* High energy and engaging personality with the ability to convey patience and empathy, and calm in potential stressful situations

* Ability to communicate with industry specific golf terminology

* Tech and golf savvy

GolfNow Core Values

1. Keep a start-up spirit

2. Find a way to "yes"

3. Care enough to be honest

4. Act like an owner