Document Control Associate, Operations

Charles Schwab Corporation
 Orlando, FL

Your Opportunity

The Operational Services organization at Schwab is comprised of centralized teams that support Schwab business goals through the delivery of technology, operations, projects, business continuity, and offshore management. The focus is on improving our operating use by integrating functions, improving productivity, and gaining efficiencies in order to better position Schwab to compete in the marketplace and to reinvest in areas that matter most to our clients.

Workplace Flexibility Program: We're proud to support our employees in a working approach that allows you to bring your best self to work – whether that’s in the office or remote.

  • Most Schwabbies have the opportunity to voluntarily work in the office or at home based on their preference.
  • When the firm is ready to fully return to the office, employees will have the flexibility of a hybrid work environment, spending some time working remote and some time in the office.
  • Employees and managers can discuss and decide what works best for them, with additional flexibility available based on their role, business needs, and individual circumstances.

*Subject to change as Schwab is continually evaluating the current environment in order to best care for the safety and well-being of our employees.”

What you are good at

An Operations Associate in Document Control performs a variety of first touch functions for clients, financial advisors, and internal business partners. Key functions in this role include sorting, analyzing and scanning incoming client documents into our imaging system, and validating them into the proper workflows. This role will focus primarily on document prepping and scanning functions. Our internal partners depend on us in order to process client requests in a timely manner. In our Client Records area, we provide our clients with duplicate copies of statements, trade confirmations, and Schwab issued tax forms. Document Control is also responsible for receiving, preparing, and scanning all checks into the Check Deposit Automation system. Flexibility is a key part of this role as our representatives are asked to switch gears throughout the day in order to assist the department with meeting critical cut-off times during periods of high-volume spikes.

A fixed schedule will be assigned; however, candidates must have the flexibility to work between the hours of 6:00am to 6:00pm, Monday through Friday. Weekend hours may occasionally be required based on business needs. Although we will try to give you advance notice, your assigned schedule may be changed at any point during your employment.

Due to the nature of Document Control functions, this role is required to be primarily onsite.

What you have

To be effective and succeed in this role, the ideal candidate will demonstrate the ability to build and sustain strong relationships in the team and with internal partners. High level attention to detail, productivity, accuracy and accountability are all key attributes that will mark the finalists for this position. Additional requirements and considerations include:

  • Capacity to prioritize and work efficiently in a structured environment
  • Strong attention to detail with demonstrated ability to process work accurately in a high-volume environment.
  • Ability to learn, adapt quickly and understand procedural concepts
  • Can serve as a Subject Matter Expert and a resource to others in the department, to help resolve client service issues
  • Ability to coach, train or mentor within department peer group
  • 2 - 3 years in the securities or financial services industry preferred but not required
  • Proficient data entry and computer skills
  • Flexibility with regard to both schedule and role as associates may be called to perform work outside of the team’s core functions, in response to work volumes and business demand
  • Associate or Bachelor’s degree preferred, but not required.
  • Desire for growth opportunities, ongoing training, and further knowledge in the Financial Services industry

Why work for us?

Own Your Tomorrow embodies everything we do! We are committed to helping our employees ignite their potential and achieve their dreams. Our employees get to play a central role in reinventing a multi-trillion-dollar industry, creating a better, more modern way to build and manage wealth.

Benefits: A competitive and flexible package designed to empower you for today and tomorrow. We offer a competitive and flexible package designed to help you make the most of your life at work and at home—today and in the future. Explore further.

Schwab is committed to building a diverse and inclusive workplace where everyone feels valued. As an Equal Opportunity Employer, our policy is to provide equal employment opportunities to all employees and applicants without regard to any status that is protected by law. Please click here to see the policy.

Schwab is an affirmative action employer, focused on advancing women, racial and ethnic minorities, veterans, and individuals with disabilities in the workplace. If you have a disability and require reasonable accommodations in the application process, contact Human Resources at or call 800-275-1281.

TD Ameritrade, a subsidiary of Charles Schwab, is an Equal Opportunity Employer. At TD Ameritrade we believe People Matter. We value diversity and believe that it goes beyond all protected classes, thoughts, ideas, and perspectives.